## About IIC

IIC is a full-service MarTech and experiential marketing agency that designs immersive brand experiences through AI, AR/VR, Spatial Computing, Interactive Technology, Web & Mobile Solutions, Content Development, and Experiential Marketing. We partner with leading brands to create technology-driven campaigns and digital experiences that deliver measurable business impact.

## Job Summary

We are looking for an experienced Senior Client Servicing Manager to lead strategic client relationships and oversee the successful execution of technology-driven experiential projects. The ideal candidate will have 6 years of experience in client servicing, account management, or customer success within a digital agency, experiential marketing agency, or technology solutions company.

This role requires someone who can build trusted client partnerships, manage high-value enterprise accounts, collaborate with cross-functional teams, and identify opportunities for business growth while ensuring exceptional project delivery.

## Key Responsibilities

- Own and manage a portfolio of key client accounts, serving as the primary relationship manager.
- Develop long-term client partnerships by understanding business objectives and recommending innovative technology-driven solutions.
- Lead client presentations, quarterly business reviews, strategy meetings, and project discussions.
- Collaborate with Business Development, Creative, Technology, Design, and Project Management teams to deliver projects on time and within scope.
- Manage multiple complex projects simultaneously while ensuring seamless communication across stakeholders.




- Drive account growth through cross-selling and upselling IIC's services, including AI, AR/VR, Interactive Technology, Experience Centers, Mobile & Web, and Experiential Marketing solutions.
- Prepare proposals, project briefs, estimates, presentations, and commercial documentation.
- Monitor project timelines, budgets, deliverables, and client satisfaction throughout the project lifecycle.
- Proactively resolve client concerns, mitigate risks, and ensure high service standards.
- Mentor and guide junior client servicing team members while fostering a collaborative work environment.
- Maintain accurate CRM records, account documentation, and reporting.

## Required Qualifications

- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 6 years of experience in Client Servicing, Key Account Management, Account Management, or Customer Success.
- Proven experience handling enterprise or corporate clients.
- Strong understanding of digital marketing, experiential marketing, or technology-driven solutions.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Ability to manage multiple client accounts and large-scale projects simultaneously.




- Strong commercial acumen with experience in proposal development and revenue growth.
- Proficiency in Microsoft Office, CRM platforms, and project management tools.

## Preferred Skills

- Experience working with digital agencies, experiential marketing agencies, or MarTech companies.
- Knowledge of AI, AR/VR, Spatial Computing, Interactive Technologies, Web Development, Mobile Applications, Experience Centers, or Digital Transformation solutions.
- Experience managing integrated campaigns from concept through execution.
- Understanding of project management methodologies such as Agile or Waterfall.
- Experience leading client-facing teams is an added advantage.

## What We're Looking For

- Strong leadership and team management skills.
- Excellent client relationship and stakeholder management abilities.
- Strategic thinker with a customer-first mindset.
- Commercially driven with the ability to identify growth opportunities.
- Exceptional problem-solving and decision-making skills.
- Ability to thrive in a fast-paced, deadline-driven environment.
- High ownership, accountability, and attention to detail.

## Why Join IIC?

- Work with some of India's leading brands on cutting-edge MarTech and experiential projects.
- Exposure to creative technologies including AI, AR/VR, Spatial Computing, Interactive Experiences, and Experience Centers.
- Collaborative, creative, and employee-first work culture.
- Opportunities for continuous learning, leadership, and career advancement.
- Be part of a team shaping the future of immersive brand experiences.

📌 Sr. Client Servicing Executive (Mumbai)
🏢 INK IN CAPS
📍 Mumbai