Overview To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts.
Responsibilities
- Handling completely new hires, resignations and data management processes for North America and UK Tier 1 Payroll Support.
- Employee benefit administration for USA and UK / APAC Regions.
- Handling Background Verifications for North America and UK / APAC Regions.
- Handling Employee referencing for North America and UK / APAC Regions.
- Employee leave administration for North America and UK / APAC Regions.
- Employee performance management administration for North America and UK / APAC Regions.
- Employee profile management: Trouble shoot queries related to login/access roles/passwords.
- Vendor management and Invoice Processing USA and UK / APAC Regions.
- Documentation: Process maps, KPI, SLAs and dashboards based on clients expectations and internal requirements.
- Compliance: Ensuring local and compliances of supporting countries are adhered.
- Participation in internal and external audits.
- Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology.
- Supporting responsibilities: Knowledge of ERPs
- Must possess strong knowledge on US and UK regulatory/statutory requirements, Employee advantages and labor laws
- Prior HR transition experience
- Maintaining trackers
- Performing regular RCAs
- Adherence and regular revival of GHRSS SOPs
Qualifications
- Qualification: Graduation and PG in HR will be a added advantage
- Experience: Relevant experience of 4 to 7 years and should have at least worked for North America or UK / APAC Regions
- Knowledge, skills, and abilities required:
- Technical/Functional skills: MS-Office, MS Excel, Reporting and Analytics, VB Macro, AI Knowledge is added advantage
- Other soft skills: Very Good Written Verbal communication skills, Good interpersonal skills, Should be able to adapt quickly
- Stake holder Management
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