Summary

Position Summary

Join the Salesforce Support team as a Specialist, Technical Project and Program Management. In this role, you will administer Salesforce, manage user-support and enhancement workflows, maintain data quality, and coordinate testing and releases. You will partner with business users and technical teams to translate business needs into platform improvements, reporting, dashboards, and training materials.

Work you'll do

As a Specialist, Technical Project and Program Management on the Salesforce Support team, you will be responsible for:

- Administer Salesforce user access, licenses, permissions, and assets; maintain account, opportunity, contact, lead, and campaign data.
- Triage and resolve Salesforce support requests, document activities through closure, and escalate complex issues to the appropriate support teams.
- Create and maintain Salesforce reports, dashboards, data-quality controls, and process documentation; perform mass data updates and data cleansing using Salesforce tools.
- Coordinate enhancement requests, user acceptance testing, release readiness, and change-management activities with business users, project leads, and technical teams.
- Gather business requirements, provide Salesforce user training, identify process-automation opportunities, and support service-level agreement delivery.

The team The Internal Client Services team provides operational, technology, and business support across the organization.

The Salesforce

Support team works with business users and technology partners to maintain user access, data quality, reporting, platform enhancements, and user adoption. The team delivers reliable, documented service through defined support, data-protection, and change-management processes.

Location: Hyderabad

Shift Timings: 2 PM to 11 PM or 11 AM to 8 PM

Qualifications

Required





- Bachelor’s degree in any discipline or Master of Business Administration (MBA) in Marketing
- 4-6 years of Salesforce administration experience
- Experience administering Salesforce users, licenses, permission access, and data objects
- Experience maintaining Salesforce accounts, opportunities, contacts, leads, campaigns, reports, and dashboards
- Experience using Salesforce Data Loader for mass data updates and data-cleansing activities
- Experience conducting user acceptance testing and coordinating system enhancements, upgrades, or change-management activities
- Experience preparing process documentation and resolving Salesforce support requests against defined service-level agreements

Preferred
- Salesforce Certified Administrator credential
- Experience using ServiceNow to triage and fulfill user-support requests
- Experience supporting a customer relationship management (CRM) platform for users across multiple time zones
- Experience using Microsoft Excel for data analysis, reporting, or data-quality reviews
- Experience using marketing-automation tools
- Experience identifying or implementing process automation in a CRM platform

Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments,



and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the prospect to work with some of the best and discover what works best for them. Here, we prioritize skilled growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people.

Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits.

Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 368041

📌 Specialist -Salesforce Local Admin- Hyderabad
🏢 Deloitte
📍 Hyderabad