Role Description

Experience from 8-12 years in SAP CRM

Overall Position Responsibilities

Follow established customizing guidelines and best practices

Contribute to a knowledgesharing attitude within module team globally

Contribute to module team meetings as decidedrequired

Actively collaborate with Solution ExpertDelivery Leader for business requirements and increase of business process knowledge in module team

Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team

Build and maintain support for the defined ways of working as well as cooperation for continuously improving them

Overall Technical Qualifications

CRM QTC process and setup Quotation to Cash Process

CRM Services

Middleware knowledge settings

Initial and Delta download from ECC to CRM Partners Product master Condition records Transactional data

Partner Determination

Pricing

CRM Billing

Action profiles

Integration between CRM ECC

Sound knowledge about ECC SD

SAP CRM eCommerce overview

Product catalogue management Createreplication

Agreement to Order Creation process

Marketing planning and Campaign management

Standard programs knowledge ie CRMD and CRM





Good to have knowledge on integration between CRM APO gATP Order Fulfillment

Good to have knowledge on Logistics integration with CRM

Overall Position Competencies

Able to analyze and solve day to day issues from business within agreed SLA

Experience in handeling Change requests and problem management

Ability to scope prepare FS script and execute interface tests

Solid analytical problem solving and conceptual skills

Good coordination with team members and customers is must

Excellent communication skills make presentations participate andor drive workshops

Experience in working with globalinternational teams will be considered

Additional Requirement Is Must

Night Shift and APAC shift to support NA business hours and Export process

OnCall for extended hour support

Available on phone to attend to any major issues

Support testing and be there for weekend supports if needed for Infra related changes

We work CET schedule So thats a must

Candidate needs to travel to client office C V Raman Nagar Bagmane for 2 to 3 days or all days wherever applicable

📌 Specialist - Package Implementation (Bengaluru)
🏢 LTM
📍 Bengaluru