JOB SUMMARY

We are looking for a dynamic and experienced Facility Manager – Soft Services & M&E; to manage integrated facility operations across multiple sites. The candidate will be responsible for Soft Services, M&E; operations, manpower management, client and vendor coordination, statutory compliance, maintenance, audits, budgeting, cost control and overall facility performance. The ideal candidate should have strong leadership and communication skills, hands-on technical knowledge, and the ability to manage both people and technical operations while maintaining service quality, safety, compliance and client satisfaction.

KEY RESPONSIBILITIES

1. SOFT SERVICES & MANPOWER MANAGEMENT

- Manage day-to-day Soft Services operations across multiple sites.
- Plan and allocate manpower according to site requirements.
- Monitor attendance, shift rosters, leave records and manpower deployment.
- Plan manpower requirements for recent sites and mobilization/renewal projects.
- Monitor housekeeping and other soft service activities.
- Conduct regular training, grooming and performance reviews of staff.
- Ensure proper utilization of manpower and resources.
- Address staff-related operational issues and maintain discipline at sites.

2. M&E; OPERATIONS & MAINTENANCE

- Monitor operation and maintenance of electrical, mechanical, HVAC and utility systems.
- Supervise preventive, predictive and breakdown maintenance activities.
- Manage equipment such as UPS, transformers, ACB, MCCB, MCB, ELCB, PAC/DAC/CAC units and other M&E; equipment.
- Coordinate maintenance of DG, chiller, firefighting and building utility systems.
- Monitor electrical distribution, load analysis, control systems and energy consumption.
- Troubleshoot day-to-day technical and facility-related issues.
- Ensure timely completion of annual, monthly and daily maintenance activities.
- Coordinate with AMC service providers for preventive maintenance and breakdowns.
- Maintain equipment records, maintenance schedules and AMC documentation.
- Coordinate with landlord teams for common building services and utilities.

3. CLIENT & VENDOR MANAGEMENT

- Maintain strong professional relationships with clients and stakeholders.
- Attend client meetings and resolve operational and technical concerns promptly.
- Conduct regular facility walkthroughs with clients and internal teams.
- Coordinate with vendors for material, services, AMC and breakdown requirements.
- Negotiate with vendors and support procurement and cost-effective service delivery.
- Monitor vendor performance and pending snag points.
- Conduct regular Minutes of Meetings with vendors and track closure of action points.
- Prepare quotations, proposals, presentations and commercial comparisons as required.

4. AUDITS,



COMPLIANCE & SAFETY

- Conduct regular site visits, inspections, surprise audits and night rounds.
- Prepare and maintain internal and external audit documentation.
- Ensure compliance with statutory requirements, licenses, AMC, insurance and other applicable regulations.
- Ensure compliance with EHS, ISO, BCP and facility management procedures.
- Prepare and monitor General, Electrical, Height and Hot Work permits.
- Manage FM Global requirements including Hot Work Permit, Red Tag and Lockout/Tagout (LOTO) procedures.
- Coordinate fire and emergency mock drills.
- Ensure proper maintenance and readiness of fire detection, firefighting and safety equipment.
- Promote safe work practices and conduct safety awareness/training programs.
- Ensure all site staff follow SOPs and safety procedures.

5. ASSET & MATERIAL MANAGEMENT

- Maintain accurate asset registers and equipment records.
- Manage asset tagging, reconciliation and updating.
- Monitor inventory, stores and material consumption.
- Coordinate procurement of M&E; spares, electrical, plumbing, carpentry and other facility materials.
- Ensure optimum utilization of manpower, materials and equipment.
- Prepare consumption comparison and justification reports.
- Identify opportunities for low-cost initiatives and operational improvements.

6. BUDGETING & COST CONTROL

- Assist in preparation and monitoring of facility budgets.
- Control manpower, material and operational costs.
- Monitor monthly operational expenses.
- Analyze consumption and identify cost-saving opportunities.
- Prepare low-cost initiative, cost justification and consumption comparison reports.
- Support resource planning and optimization across sites.

7. REPORTING & MIS

- Prepare and submit regular MIS reports covering:

- Manpower status

- Attendance and deployment

- Maintenance activities

- Breakdown reports

- Audit findings

- Compliance status

- Material consumption

- Vendor performance

- Cost and budget status

- Client complaints and resolutions

- Site performance trends
- Maintain professional and timely email communication with clients, vendors and management.
- Escalate operational risks, technical issues and red flags to senior management proactively.

8. FACILITY IMPROVEMENT & CLIENT SATISFACTION

- Collect feedback from clients, business units and employees regarding facility services.




- Drive continuous improvement in facility operations and service quality.
- Conduct FM walkthroughs with the team and identify improvement areas.
- Monitor Indoor Air Quality standards and other facility performance parameters.
- Develop and implement SOPs and process improvements.
- Support hospitality services, events and recent site mobilization.
- Stay updated with facility management market trends and industry best practices.

TECHNICAL REQUIREMENTS

- Strong knowledge of integrated Facility Management operations.
- Good understanding of Electrical, Mechanical, HVAC and Building Maintenance systems.
- Hands-on knowledge of electrical distribution and utility systems.
- Knowledge of UPS, transformers, DG, HVAC, fire & safety systems and other M&E; equipment.
- Knowledge of preventive and breakdown maintenance.
- Knowledge of Soft Services and housekeeping operations.
- Knowledge of statutory compliance, permits, audits and safety procedures.
- 33kV Electrical License from Telangana Electrical Licensing Board is preferred/required for relevant technical responsibilities.
- Experience in handling large facilities/multiple sites is preferred.

REQUIRED SKILLS

- Strong manpower and material management skills.
- Excellent client handling and communication skills.
- Strong leadership and team-management abilities.
- Good negotiation and vendor-management skills.
- Strong problem-solving and decision-making skills.
- Good knowledge of MS Excel, PowerPoint and Outlook.
- Ability to prepare MIS, audit reports, presentations and management reports.
- Strong budgeting and cost-control capabilities.
- Ability to manage multiple sites and priorities simultaneously.
- Willingness to travel for site visits, audits and night rounds.

PREFERRED PROFILE

- Graduate/Post Graduate; B.Tech in Electrical/Mechanical preferred.
- 6–12 years of relevant experience in Facility Management / Integrated Facility Management.
- Experience managing both Soft Services and M&E; operations.
- Experience handling clients, vendors, manpower and large facility operations.
- Candidates who can join within 15–30 days will be preferred.

KEY PERFORMANCE AREAS

The selected candidate will be responsible for ensuring: People → Process → Technical Operations → Compliance → Cost Control → Client Satisfaction The Facility Manager will have overall responsibility for maintaining safe, compliant, cost-effective and high-quality facility operations across assigned sites.

This version positions the role as one integrated senior Facility Manager, rather than making it look like two separate jobs combined.

Pay: ₹22,510.17 - ₹79,673.00 per month

Work Location: In person

📌 SOFT SERVICE AND MEP MANAGER (Madhapur)
🏢 24 seven innovation products and services
📍 Madhapur