SME Associate (Bhubaneswar)

SME Associate (Bhubaneswar)

24 Sep
|
Paisabazaar
|
Bhubaneswar

24 Sep

Paisabazaar

Bhubaneswar

Roles and Responsibilities :

- Handle customer inquiries, resolve issues, and provide solutions via phone calls.

- Meet or exceed performance targets for call handling time, quality scores, and first-call resolution rates.

- Collaborate with team members to achieve sales goals and improve overall process efficiency.

- Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

- 2-8 years of experience in BPO customer service or similar industry.

- Excellent communication skills with the ability to handle high-pressure situations effectively.

- Proficiency in BPO sales processes and procedures is required.

📌 SME Associate (Bhubaneswar)
🏢 Paisabazaar
📍 Bhubaneswar

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