Job Type: Full-Time | On-Site

Experience: 4+ Years in Shopify / D2C E-commerce

Salary: ₹8–15 LPA + Performance Incentives (depending on experience and capability)

About the Role

We are looking for a highly responsible and business-oriented Shopify Business Manager who can take complete ownership of our Shopify/D2C business.

This is not just a website-management or marketing role.

You will be responsible for running, growing, stabilizing and continuously improving the complete Shopify business — from revenue and profitability to marketing, operations, customer experience, inventory, team coordination and day-to-day problem solving.

We are looking for someone who thinks like a business owner, takes accountability for numbers, identifies problems before they become bigger issues, and continuously finds opportunities to improve the business.

Key Responsibilities

1. Shopify Business Ownership

- Take complete ownership of the Shopify/D2C business.
- Drive revenue, profitability, conversion rate, AOV and overall business growth.
- Track daily, weekly and monthly business performance.
- Identify bottlenecks and take corrective actions quickly.
- Build systems and processes to make the business stable and scalable.
- Take ownership of business problems instead of simply reporting them.

2. Growth & Performance Marketing

- Plan and execute Shopify growth strategies.
- Manage and optimize Meta/Facebook Ads and Google Ads.
- Work closely with agencies/freelancers or internal marketing resources where applicable.
- Monitor ROAS, CAC, contribution margin, conversion rate and customer acquisition.
- Identify opportunities to scale profitable campaigns.
- Develop strategies for new customer acquisition and repeat purchases.

3. Shopify Store Management

- Manage the complete Shopify store and its day-to-day performance.
- Improve product pages, collections, navigation, offers and conversion funnel.
- Continuously improve CRO and customer journey.
- Coordinate website development, integrations and technical fixes.
- Ensure website stability, tracking, pixels, analytics and integrations are working properly.
- Identify and resolve issues affecting sales or customer experience.

4. Operations & Order Management

- Take ownership of the complete order journey from order placement to delivery.
- Improve delivery percentage and reduce RTO/cancellations.
- Coordinate with logistics/courier partners.




- Monitor order processing, dispatch, delivery and returns.
- Identify operational problems and implement solutions.
- Ensure smooth coordination between Shopify, warehouse, customer support and logistics teams.

5. Inventory & Supply Chain

- Monitor inventory availability and product-wise demand.
- Coordinate with procurement and suppliers.
- Maintain healthy inventory levels.
- Identify fast-moving and slow-moving products.
- Plan inventory requirements based on sales trends.
- Avoid stock-outs as well as unnecessary inventory accumulation.

6. Customer Experience

- Take ownership of customer experience on Shopify.
- Monitor customer complaints, cancellations, returns and escalations.
- Work with the customer support team to identify recurring problems.
- Improve processes to reduce complaints and improve customer satisfaction.
- Ensure customer issues are resolved quickly and systematically.

7. Team Management

- Coordinate with Shopify, customer support, telecalling, warehouse, catalog and other relevant teams.
- Set clear responsibilities and performance expectations.
- Monitor team performance and productivity.
- Identify hiring requirements and help build the D2C team.
- Create SOPs and systems so the business does not depend on one individual.

8. Analytics & Business Intelligence

- Maintain daily/weekly/monthly performance dashboards.
- Analyze revenue, orders, AOV, conversion rate, ad spend, ROAS, CAC, RTO, returns and profitability.
- Identify trends and provide actionable recommendations.
- Use data to make business decisions rather than assumptions.
- Prepare regular business reviews for management.

What We Expect From You
- Strong hands-on experience managing a Shopify/D2C business.
- Experience with performance marketing, especially Meta Ads and Google Ads.
- Strong understanding of Shopify analytics and e-commerce metrics.
- Understanding of the complete D2C funnel — acquisition → conversion → order processing → delivery → customer retention.
- Ability to manage multiple functions and teams.




- Strong problem-solving and ownership mindset.
- Ability to work independently and make decisions.
- Strong analytical and commercial thinking.
- Comfortable working with numbers, dashboards and performance reports.
- Experience in the mobile accessories / phone cases / consumer products category will be an advantage.
- Experience scaling an existing D2C business will be highly preferred.

Who We Are Looking For We want someone who can say:

"This is my business, and I am responsible for making it grow."

You should be comfortable asking:

- Why did sales fall today?
- Why did ROAS drop?
- Why is the conversion rate down?
- Why are RTOs increasing?
- Which products should we scale?
- Which products should we stop promoting?
- Why are customers cancelling?
- Where are we losing money?
- What can we automate?
- What should we change this week to improve the business?

The right candidate will not wait for instructions for every problem. You are expected to identify problems, find solutions and implement them.

Key KPIs

Your performance will primarily be evaluated on:

- Shopify Revenue Growth
- Gross & Contribution Profitability
- ROAS / CAC
- Conversion Rate
- Average Order Value
- Order Growth
- Delivery Percentage
- RTO & Cancellation Reduction
- Repeat Customer / Retention
- Inventory Availability
- Customer Experience
- Overall D2C Business Stability

Preferred Experience Candidates with experience of independently managing a meaningful Shopify/D2C business, including marketing + operations + growth + team coordination, will be preferred.

Experience managing only Shopify listings, product uploads or basic website operations will not be sufficient for this role.

Why Join Us?

- High ownership role with direct impact on the business.
- Opportunity to build and scale a growing D2C business.
- Performance-based incentives.
- Significant exposure to e-commerce, performance marketing, operations and business management.
- Chance to build and lead the D2C function.

Application Question Have you independently managed a Shopify/D2C business end-to-end, including growth, performance marketing, operations, customer experience and revenue/profitability? Please explain the business you managed, your responsibilities and the results achieved.

Pay: ₹800,000.00 - ₹1,500,000.00 per year

Work Location: In person

📌 Shopify Business Manager –C Growth & Operations (Vishwas Nagar)
🏢 Luxury Kase
📍 Vishwas Nagar