Job Summary The Shift Manager is responsible for managing the day-to-day operations of the outlet during the assigned shift, ensuring smooth service, food quality, customer satisfaction, and team discipline.

Key Responsibilities

- Manage and supervise outlet operations during the assigned shift.

- Allocate duties and manage staff deployment effectively.

- Ensure timely opening, closing, and smooth shift handovers.

- Monitor food preparation, quality, hygiene, and presentation.

- Ensure adherence to SOPs, food safety, and cleanliness standards.

- Handle customer queries, complaints, and escalations professionally.

- Monitor billing, cash handling, and daily sales transactions.

- Control wastage, inventory usage, and stock levels during the shift.

- Track staff attendance, punctuality, grooming, and discipline.

- Ensure proper completion of daily checklists and shift reports.





- Coordinate with the Store Manager and escalate operational issues when required.

- Support the team during peak hours and maintain service speed/TAT.

Required Skills

- Positive communication and team-management skills.

- Leadership and problem-solving ability.

- Basic knowledge of Excel, POS, and daily reporting.

- Ability to work in rotational shifts, weekends, and holidays.

- Previous experience in QSR, restaurant, café, or retail operations preferred.

Key Performance Areas (KPIs)

- Sales and operational efficiency

- Customer satisfaction

- Food quality and hygiene

- TAT / service speed

- Staff attendance and discipline

- Wastage and inventory control

- SOP compliance

Pay: ₹20,000.00 - ₹27,000.00 per month

Work Location: In person

📌 Shift Manager (Kandivali)
🏢 Eat Moi Moi Restaurants
📍 Kandivali