We at Brötein Bistro are looking for a responsible and energetic Shift Manager to manage day-to-day restaurant operations during assigned shifts. The ideal candidate should have strong floor-management skills, excellent customer-service abilities, and experience handling restaurant staff in a fast-paced environment.

The Shift Manager will be responsible for ensuring smooth operations, maintaining service standards, coordinating with the kitchen and front-of-house teams, and resolving customer or operational issues during the shift.

Key Responsibilities

- Manage and supervise overall restaurant operations during the assigned shift.
- Allocate duties and coordinate with front-of-house, kitchen, housekeeping, and support staff.
- Ensure customers receive prompt, professional, and courteous service.
- Monitor table service, order flow, food delivery, and customer experience.
- Handle customer queries, complaints, and service recovery professionally.
- Ensure staff follow grooming, attendance, hygiene, and workplace discipline standards.
- Conduct shift briefings and communicate daily priorities to the team.
- Monitor opening, closing, and shift-change procedures.
- Coordinate with the kitchen team regarding order delays, availability, and customer requirements.
- Monitor cleanliness and hygiene of the dining area, service stations, and customer-facing areas.
- Ensure proper handling of billing, POS operations, cash/card payments, and shift settlements.
- Monitor stock requirements for operational supplies and report shortages to management.
- Support staff scheduling, break management, and manpower allocation during busy periods.
- Maintain records of incidents, customer feedback, wastage, shortages, and operational concerns.




- Ensure restaurant SOPs and management instructions are followed consistently.
- Assist management with staff training and performance monitoring.
- Take responsibility for smooth operations during peak hours and resolve operational issues quickly.

Candidate Requirements
- Minimum 1–3 years of experience in restaurant, café, hotel, QSR, or hospitality operations.
- Previous experience as a Shift Manager, Captain, Restaurant Supervisor, Floor Supervisor, or Assistant Restaurant Manager is preferred.
- Strong understanding of restaurant operations and customer service.
- Ability to manage and motivate a team.
- Good communication and interpersonal skills.
- Comfortable handling customer complaints and difficult situations.
- Basic knowledge of POS systems, billing, cash handling, and daily settlements.
- Ability to work under pressure during peak service hours.
- Robust sense of responsibility, discipline, and punctuality.
- Willingness to work rotational shifts, weekends, and public holidays.

Skills Required Restaurant Operations | Shift Management | Team Handling | Customer Service | Floor Management | POS Billing | Staff Coordination | Complaint Handling | Hospitality Management | Inventory Coordination | Restaurant SOPs

Benefits

- Food provided
- Accommodation provided
- Opportunity to work with a growing hospitality brand
- Performance-based growth opportunities

Preferred Candidate We are looking for someone who is hands-on, disciplined, customer-focused, and comfortable taking ownership of the shift. Candidates with experience in cafés, premium casual dining restaurants, QSRs, or busy hospitality environments will be preferred.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Shift Manager – Brötein Bistro (Pune)
🏢 Brotein Bistro
📍 Pune