- Design, configure, and maintain Salesforce CRM instances across Sales Cloud, Service Cloud, and Lightning Platform for enterprise clients.
- Translate business requirements into technical specifications—building custom objects, workflows, validation rules, approval processes, and automation via Flow &
- Process Builder.
- Collaborate with stakeholders to map end-to-end CRM processes, ensuring data integrity, user adoption, and alignment with business KPIs.
- Support deployment cycles using Change Sets, Metadata API, or DevOps tools—managing sandbox environments and version control.
- Conduct user training sessions and create operational documentation to enable smooth handover and long-term system ownership.
- Troubleshoot system issues, optimize performance, and proactively recommend enhancements based on usage analytics and client feedback.