Role Titles

ServiceNow SPM Architect

Responsibilities

Core SPM Architecture & Functions

Lead end-to-end architecture and implementation of ServiceNow Strategic Portfolio Management (SPM).

Design solutions across Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning.

Define SPM process, data, security, integration, reporting, and workspace architecture aligned with business strategy and governance requirements.

Design planning-item structures, scoring and prioritization frameworks, investment and funding models, capacity planning, and value-realization processes.

Define integration architecture with Jira, Azure DevOps, ERP and financial systems, HR platforms, Microsoft 365, and other enterprise applications using Integration Hub and REST/SOAP APIs.

Establish scalable, secure, performant, and upgrade-protected solution standards with preference for out-of-box capabilities.

AI, Now Assist & Agentic Automation

Define the AI roadmap and architecture for SPM using Now Assist, generative AI skills, AI agents, and agentic workflows.

Architect AI-assisted use cases for feedback and document summarization, conversational demand creation, demand summarization, similar-demand identification, planning-item refinement, project and portfolio insights, goal insights, and story generation.

Design AI agents for demand enrichment, validation, routing, project monitoring, exception handling, reminders, and structured human handoffs.





Define prompt, context, grounding, access-control, logging, evaluation, fallback, and approval standards for AI-enabled SPM workflows.

Implement responsible-AI governance covering privacy, security, human oversight, output validation, auditability, data minimization, and risk controls.

Assess secure integration opportunities with approved enterprise AI platforms, including Microsoft Copilot and approved large language model services.

Consulting & Stakeholder Engagement

Conduct discovery workshops and design reviews with strategy, portfolio, PMO, finance, product, resource, and technology stakeholders.

Translate business objectives into SPM transformation roadmaps, module sequencing, target-state architecture, and delivery plans.

Act as the design authority and provide functional and technical guidance to developers, consultants, testers, and integration teams.

Support estimations, proposals, demonstrations, solution presentations, governance forums, cutover planning, hypercare, and managed-services transition.

Required Skills & Experience

Technical & Functional Skills

10 years of overall IT experience, including 6 years on ServiceNow and 3 years leading SPM architecture or solution design.





Strong hands-on knowledge of ServiceNow SPM processes, data model, workspaces, Flow Designer, Integration Hub, UI Builder, Performance Analytics, security, and release management.

Experience delivering at least two end-to-end enterprise SPM implementations or major transformation programs.

Strong understanding of strategic planning, demand and portfolio governance, project delivery, resource and capacity planning, financial planning, benefits realization, and Agile delivery.

Working knowledge of generative AI, large language models, prompt engineering, grounding, AI orchestration, evaluation, monitoring, and responsible-AI practices.

Experience defining integration patterns, non-functional requirements, global data models, and multi-business-unit governance.

Certifications

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS) – Strategic Portfolio Management

Certified Application Developer (CAD)

Certified Technical Architect (CTA) preferred

ITIL, PMP/PRINCE2, SAFe/Agile, and AI or cloud certifications preferred

Soft Skills

Strong consulting, architecture, analytical, and problem-solving capabilities.

Excellent executive communication, workshop facilitation, and stakeholder management.

Ability to lead geographically diverse teams and manage complex cross-functional dependencies.

Strong mentoring, decision-making, and technical-governance skills.

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 ServiceNow SPM Architect (Bengaluru)
🏢 Cloud BC Labs India
📍 Bengaluru