- Strong hands-on experience in ServiceNow SPM (Strategic Portfolio Management)
- Project Portfolio Management (PPM)
- Demand Management
- Portfolio Planning / Portfolio Hierarchy
- Investment Funding
- Financial Planning / Financial Management
- Resource Management
- CSDM (Common Service Data Model)
- Good understanding of Enterprise Architecture (EA) / Application Portfolio Management (APM)
- Robust ServiceNow platform architecture and solution-design experience
- ServiceNow integrations and data-model understanding
- Strong customer-facing and stakeholder-management experience
Key Responsibilities
- Own end-to-end ServiceNow SPM solution architecture and design
- Design portfolio hierarchy, investment and funding models, financial structures and SPM data models
- Lead SPM architecture/design workshops with business and technical stakeholders
- Translate business requirements into scalable ServiceNow solutions
- Define SPM solution patterns aligned with ServiceNow best practices
- Guide development, integration and data-migration teams
- Review technical designs and ensure alignment across SPM, EA/APM and CSDM
- Identify opportunities to use OOB ServiceNow capabilities instead of unnecessary customization
- Provide technical leadership to developers and functional consultants
- Support architecture governance, design reviews and implementation decisions
Preferred Certifications
- CIS-SPM (Certified Implementation Specialist - Strategic Portfolio Management)
- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- CTA/CMA or other relevant ServiceNow architecture certifications are preferred