Client is looking for a seasoned ServiceNow QA Analyst with 4–7 years of experience to join a high-priority project. You will be responsible for ensuring the quality and reliability of ServiceNow implementations, with a specific focus on Customer Service Management (CSM), Application Portfolio Management (APM), and the new AI-driven NowAssist features.
Key Responsibilities
- Module Testing: Conduct end-to-end functional and integration testing for ServiceNow CSM and APM modules.
- AI Validation: Validate NowAssist (GenAI) outputs, ensuring accuracy, relevance, and seamless integration within the agent workspace.
- Defect Management: Identify, document, and track software defects to resolution using industry-standard tools.
- Compliance:
Ensure all platform customizations meet business requirements and performance benchmarks.
- Collaboration: Work closely with developers and stakeholders in a hybrid environment to meet aggressive "ASAP" delivery timelines.
Technical Qualifications
- Experience: 4–7 years in Software Quality Assurance, specifically within the ServiceNow ecosystem.
- Domain Knowledge: Hands-on experience testing CSM (Portals, Case Management) and APM (Application Rationalization).
- Innovation: Familiarity with NowAssist or other ServiceNow AI/ML capabilities is highly preferred.
- Soft Skills: Robust communication skills to handle a 2-round interview process (Internal + External).