ServiceNow SAM Pro Specialist – Software Normalization ? Balewadi, Pune – Onsite EST time-zone overlap required

: We are looking for a ServiceNow SAM Pro Specialist with strong hands-on experience in Software Asset Management and Software Discovery Model Normalization .

This is a specialist role focused on resolving software discovery normalization issues within ServiceNow SAM Pro , improving normalization coverage, and supporting accurate license reconciliation and Effective License Position (ELP).

Key Responsibilities

- Perform hands-on Discovery Model normalization within ServiceNow SAM Pro.
- Research and resolve Match Not Found discovery models.
- Normalize software across Publisher, Product, Edition and Version structures.
- Review and validate machine-learning normalization recommendations .
- Identify recurring normalization patterns and create/propose normalization and pattern rules to resolve records at scale.
- Use ServiceNow Content Service where publisher or product content is unavailable.
- Determine licensable vs. non-licensable software for accurate consumption reporting.
- Create and maintain software models and support license reconciliation.




- Work publisher-by-publisher to clear normalization backlogs and maintain throughput.
- Support Effective License Position (ELP) development and reporting.
- Identify discovery data-quality issues affecting software normalization.
- Support software licensing compliance, audits and renewal/true-up activities.
- Participate in testing and validation of SAM automation and content improvements.

Must-Have Skills
- 5+ years in Software Asset Management / Software Licensing.
- 2+ years hands-on ServiceNow SAM Pro experience.
- Strong hands-on experience with Discovery Model Normalization .
- Experience resolving Match Not Found records.
- Experience with software normalization rules / pattern rules .
- Experience with ServiceNow Content Service .
- Strong understanding of publisher, product, edition and version normalization.
- Knowledge of software licensing, entitlements and license reconciliation .
- Understanding of Effective License Position (ELP) .
- Ability to distinguish licensable and non-licensable software .
- Robust research and analytical skills for unresolved discovery records.

📌 ServiceNow SAM Pro Specialist – Software Normalization (Pune)
🏢 RSC Solutions India
📍 Pune