4 to 6 years of hands-on ServiceNow implementation experience, primarily in the ITSM suite.
- Robust configuration experience across Incident, Problem, Change, Request, Knowledge, and
Service Catalog modules.
- Working knowledge of CMDB — CI classes, relationships, and CMDB health / data quality.
- Proficiency in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI
Policies, and UI Actions.
- Hands-on experience with Flow Designer and Workflow Editor.
- Experience building and configuring Service Portal pages and catalog items.
- Experience with REST/SOAP integrations, Import Sets, Transform Maps, and IntegrationHub.
- Understanding of ACLs, roles, groups, and data separation on ServiceNow.
- ServiceNow Certified System Administrator (CSA) certification is mandatory.
- Working knowledge of ITIL v4 concepts (Incident, Problem, Change, Service Request,