Role Summary

ServiceNow ITSM Developer responsible for implementing and enhancing ITSM processes such as Incident, Change, Problem, Knowledge, and Service Requests.

Key Responsibilities

- Configure ITSM modules (Incident, Change, Problem, Knowledge, SLM, Catalog, EC)
- Develop workflows, business rules, client scripts, and UI policies
- Build and manage service catalog
- Configure SLA/OLA and reporting
- Support integrations and automation
- Work with stakeholders on requirements and delivery

Required Skills

- Solid experience in ITSM modules
- JavaScript, Glide API, Flow Designer
- Understanding of ITIL processes
- Experience in customization and integrations
- Reporting and dashboard knowledge

Certifications (Mandatory/Preferred)

- ✅ ServiceNow Certified System Administrator (CSA) – Mandatory
- ✅ Certified Implementation Specialist – ITSM (CIS-ITSM) – Mandatory
- ✅ ITIL Foundation – Preferred

ITSM, ServiceNow ITSM

📌 Servicenow ITSM Developer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru