Job Title: Senior ServiceNow Developer / Lead (Offshore)

Experience: 5+ years in ServiceNow

Employment Type: Full-time

Role Summary

We are seeking an experienced Senior ServiceNow Developer / Lead to drive design, development, and delivery of ServiceNow solutions for global clients. The ideal candidate will play a technical leadership role, ensuring high-quality implementations, mentoring team members, and collaborating with onshore stakeholders to deliver scalable, efficient, and secure solutions.

Key Responsibilities

Technical Leadership

- Lead the design and development of ServiceNow solutions across modules such as:
- ITSM and ITOM

- Provide architecture guidance and ensure adherence to ServiceNow best practices and standards
- Review code, enforce coding standards, and ensure maintainability and scalability
- Drive technical design discussions with onshore/offshore teams

Development & Implementation

- Develop and customize ServiceNow applications using:
- Server-side scripting (Business Rules, Script Includes)
- Client-side scripting (Client Scripts, UI Policies)
- Flow Designer, IntegrationHub

- Build and maintain integrations using:

- REST/SOAP APIs, MID Server

- Implement enhancements, workflows, forms, SLAs, catalog items, and reports
- Perform instance upgrades, patching, and cloning activities

Stakeholder Management

- Collaborate with Onsite lead and product owners
- Translate business requirements into technical solutions
- Act as a primary offshore point of contact for technical delivery

Delivery & Governance

- Participate in sprint planning, estimations,



and Agile ceremonies
- Ensure timely delivery with high quality and minimal defects
- Troubleshoot and resolve complex technical issues
- Maintain proper documentation (design docs, KT, runbooks)

Team Leadership & Mentoring

- Mentor junior developers and conduct technical training sessions
- Perform code reviews and provide constructive feedback
- Build and manage a high-performing offshore team

Required Skills & Experience

Core Skills

- Robust experience in ServiceNow platform development
- Hands-on expertise in:
- ITSM (mandatory) and knowledge on (ITOM)

- Deep understanding of:

- ServiceNow architecture
- CMDB and data modeling
- ACLs, security, and platform governance

Technical Skills

- JavaScript (advanced proficiency)
- Integration experience (REST, SOAP, JSON, XML)
- Experience with Flow Designer, Service Catalog, UI Builder (preferred)
- Familiarity with ATF (Automated Test Framework)
- Knowledge of upgrade-safe development practices

Tools & Methodology

- Agile/Scrum methodology experience
- Experience with version control tools (Git preferred)
- Familiarity with DevOps practices and CI/CD pipelines

Certifications (Preferred/Required)

- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Application Developer (CAD) – Preferred
- CIS Implementation for ITSM / ITOM

Soft Skills

- Excellent communication skills (verbal & written)
- Strong stakeholder management and collaboration skills
- Problem-solving and decision-making abilities

Ability to work independently in an offshore delivery model

📌 Servicenow ITSM & ITOM developer (India)
🏢 Trigent Software
📍 India