Job Summary

ServiceNow ITOM Sr Developer

Responsibilities

- Lead end-to-end ServiceNow ITOM implementations, including CMDB design, Discovery configuration, and Service Mapping.
- Hands-on experience with ServiceNow ITOM suite.

Qualifications

- Robust knowledge of MID Server deployment, configuration, and troubleshooting.
- Expertise in CI identification, classification, and relationship mapping.
- Experience with scripting and automation within ServiceNow for CMDB data management.
- Solid understanding of network, server (Windows/Linux), storage, NW and virtualization technologies relevant to discovery processes.
- Troubleshoot and resolve discovery and service map issues in collaboration with vendors d technical SMEs.
- Monitor CMDB health, deduplicate CI data, and implement data transformation scripts to maintain data accuracy and integrity.




- Develop and maintain service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies.
- Produce and maintain comprehensive technical and process documentation, conduct raining sessions for business and technical stakeholders.
- Drive continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards KPI > 99%.

Certifications

- CSA (Minimum)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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