Key Responsibilities

- Configure, develop, and maintain ServiceNow Discovery solutions.
- Install, configure, and troubleshoot MID Servers.
- Configure Discovery schedules, credentials, probes, sensors, and Discovery Patterns.
- Develop and customize Discovery Patterns for Windows, Linux, Network, Cloud, and application devices.
- Troubleshoot Discovery failures related to credentials, connectivity, firewall, and identification issues.
- Manage Configuration Items (CIs), CI relationships, classes, and attributes within CMDB.
- Support CMDB governance activities including data quality, duplicate CI remediation, and reconciliation.
- Configure and maintain Identification and Reconciliation Engine (IRE) rules.
- Support Horizontal Discovery, Cloud Discovery,



and Agent-based Discovery implementations.
- Collaborate with infrastructure and application teams for onboarding recent technologies into Discovery.
- Develop custom scripts and automation using JavaScript, Script Includes, Business Rules, and Flow Designer.
- Participate in Service Mapping implementations and service dependency mapping.
- Support platform upgrades, testing, deployments, and production issue resolution. • Prepare technical documentation, knowledge articles, and operational runbooks.

📌 ServiceNow ITOM Developer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru