Developed and customized HRSD solutions using HR Case Management and Employee Service Center.
- Configured HR Services, Record Producers, and Catalog Items for employee requests.
- Implemented Lifecycle Events for onboarding, internal transfers, and offboarding processes.
- Created workflows and Flow Designer automations to streamline HR operations.
- Developed Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs.
- Integrated ServiceNow with enterprise systems such as Active Directory and third-party HR applications.
- Built reports and dashboards to track HR service performance and KPIs.
- Participated in Agile ceremonies, code reviews, testing, and production deployments.
📌 Servicenow HRSD (India)
🏢 Trigent Software
📍 India
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