Critical Drivers for Success

(critical factor or activity required for ensuring the success of a role)

Need to support custom applications, catalog items, workflows and manage users, groups and roles. It will be purely AMS support, developer has to identify issues raised by end user and provide them solutions before the defined SLA's. Communicate with stakeholder to identify the cause or replicate the issues. Support junior team members whenever they need technical support.

- Should ensure Incidents, Problems, Change and configuration Management by adhering to the customer specific SLA and KPI.
- Knows IT security standards, such as the basics of information security management system

(including security risks, security rules and processes)

- Follow ITIL defined standards
- Design, development and implementation of new applications, catalog items and widgets
- Identifying areas of improvement in existing programs, implement and optimize / refactor the design
- Testing and evaluation of developed solutions as per business requirement
- Document knowledge documents
- Understand requirement and provide digital solution
- Implement building block architecture to save development cost

Areas of Responsibility: (Tick whichever is applicable)

Requirement understanding, feasibility check, and design solutions

Develop proof of concepts or Prototype

Implementing the best practices and coding standards of the project.

Reporting for all the weekly tasks in form of accurate and detailed reports.





Should also work on constantly increasing the productivity of the team and reducing the waste on the other end.

Role Specification / Entry Criteria's:

Education Required (Includes Technical Training / Licenses /

Certification)

Education Desired (Includes Technical Training / Licenses /

Certification)

Min. Experience (in Yrs.):

Relevant Experience (in Yrs.):

Bachelor's degree In Computer science or equivalent experience

ServiceNow – Certified System Administrator (CSA)

ITIL Certified

4 to 6 years

3 to 5 years

Technical Competencies (Required)

Analytical & debugging skills

Valuable ServiceNow admin and development knowledge

Good ServiceNow Tables, Database, Workflow, Flow Designer knowledge

Hands on ServiceNow development experience (Client scripts, Include Scripts and Service Portal)

Integration knowledge SOAP/REST/LDAP

Import and Parse Excel and CSV files

Thorough knowledge and understanding of ITIL standards and processes

Technical Competencies (Desired)

ITIL foundation, ServiceNow admin, ServiceNow tables, Workflow, Flow Design, REST and SOAP integration, JavaScript, Files transmissions, Service Portal

Behavioral Competencies (Rating as per VW Academy)

Customer Orientation

Economic Awareness

Problem Solving

Agile Methodologies

Advanced

Intermediate

Advanced

Intermediate

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📌 Servicenow Developer (Bengaluru)
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📍 Bengaluru