Role Description

Who we are

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Summary

UST is looking for a highly skilled ServiceNow Developer with 8-10 years of overall IT experience and extensive hands-on expertise in the ServiceNow platform. The ideal candidate will serve as an Individual Contributor (IC), responsible for designing, developing, configuring, and delivering scalable ServiceNow solutions while collaborating with stakeholders, architects, and business teams.

Customer is looking for a developer who can handle coding and configurations in SNOW. Most of the work will be around user, locations and Catalog item work (ITSM).

- We need a complete hands on dev that can work on user stories.

Location is Whiefield, Bangalore The Prospect

- Design, develop, configure, and customize ServiceNow applications and modules.
- Develop solutions across ServiceNow modules including:
- ITSM
- ITOM
- ITAM
- HRSD
- CSM
- CMDB
- Service Portal / Employee Center

- Build and maintain:

- Business Rules
- Client Scripts
- UI Policies
- Script Includes
- Flow Designer Flows
- IntegrationHub Spokes
- Workflows and Catalog Items

- Develop and support REST/SOAP integrations with third-party applications.
- Implement ServiceNow best practices, coding standards, and governance processes.
- Participate in requirement gathering, effort estimation, solution design, and technical reviews.
- Troubleshoot complex production issues and perform root cause analysis.
- Optimize platform performance and ensure system scalability.
- Collaborate with cross-functional teams to deliver business requirements.
- Mentor junior developers through technical guidance and code reviews.




- Stay updated with the latest ServiceNow releases and features.

What You Need

Required Skills

ServiceNow Platform

- Strong expertise in ServiceNow development and administration.
- Experience with multiple ServiceNow implementations and upgrades.
- Deep understanding of:
- ITSM
- CMDB
- Service Catalog
- Knowledge Management
- Incident, Problem, Change Management
- Flow Designer
- Integration Hub

Technical Skills

- JavaScript (Advanced)
- Glide APIs
- ServiceNow Scoped Applications
- REST and SOAP Web Services
- JSON, XML
- HTML, CSS, AngularJS (Service Portal)
- Source Control (Git)
- Agile/Scrum methodologies

Integration Experience

- Azure AD / Entra ID
- Microsoft 365
- SCCM / MECM
- LDAP
- SAP
- Salesforce
- Monitoring tools such as Splunk, Dynatrace, SolarWinds

Desired Skills

Preferred Certifications

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- CIS-ITSM
- CIS-ITOM
- CIS-CSM
- ServiceNow Certified Implementation Specialist (any module)

Key Competencies

- Strong problem-solving and analytical skills.
- Excellent stakeholder management and communication skills.
- Ability to work independently with minimal supervision.
- Ownership mindset and accountability for end-to-end delivery.
- Strong documentation and technical design skills.

Success Criteria The Candidate Should Be Able To

- Independently design and deliver complex ServiceNow solutions.
- Handle end-to-end development lifecycle from requirements to deployment.
- Drive platform improvements and automation initiatives.




- Act as the go-to technical expert for ServiceNow development and integrations.

Qualification

- Bachelor's Degree in Computer Science, Information Technology, or related field.
- 8-10 years of overall IT experience.
- Minimum 5+ years of hands-on ServiceNow development experience.

What We Believe We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity Through business, we will better the lives of those less fortunate than ourselves.

Integrity We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

- To support and promote the values of UST.
- Comply with all Company policies and procedures

Skills ServiceNow, SAP, Change Management, Incident Management, XML, SOAP, JSON, JavaScript, Agile, ITIL, Knowledge Management

📌 Servicenow Developer (Bengaluru)
🏢 UST
📍 Bengaluru