Developer 1 is a mid-level ServiceNow engineer specializing in IT Service Management (ITSM) and/or Configuration Management (CSDM/CMDB) or Release & Change (RC). This role is responsible for full-cycle feature development within assigned sprints — from design through to deployment support and hypercare — while upholding the team's code quality standards.

DEVELOPMENT & DELIVERY

- Design, build, and unit-test ServiceNow solutions aligned to BA-approved requirements and the Demand Architect's solution brief
- Provide accurate story-point and effort estimates during sprint planning and formal estimation gates
- Participate in peer code reviews — apply and enforce team coding standards, naming conventions, and script design patterns
- Investigate, triage, and resolve defects raised by QA within agreed SLAs; document root cause for recurring issue patterns
- Maintain technical documentation — solution notes, deployment guides, update set records, and config change logs

RISK, QUALITY & GOVERNANCE

- Flag technical risk, scope creep, or architectural misalignment to the Lead Developer or Scrum Master immediately upon identification
- Support the Release Manager on deployment packaging, update set sequencing, and setting readiness checks




- Monitor application health through the hypercare period post-release; own defect triage and hot-fix coordination
- Contribute to the technical debt backlog — identify, document, and prioritize legacy risk items

COLLABORATION & GROWTH

- Attend BA requirement walkthroughs — raise technical questions and feasibility concerns before development begins
- Work with the Demand Architect to implement approved solution patterns and reusable components
- Mentor junior developers through code pairing, structured review feedback, and knowledge-sharing sessions

5+ years ServiceNow development; demonstrable ITSM or CMDB/CSDM project delivery

- Server-side scripting: Business Rules, Script Includes, Scheduled Jobs
- Client-side scripting: UI Policies, Client Scripts, UI Actions
- Flow Designer / IntegrationHub fundamentals
- Update set and application scoping discipline
- Basic REST/SOAP API consumption

ServiceNow development; demonstrable ITSM or CMDB/CSDM project delivery

CSA, CAD, ONE of the following domain CIS certifications:

– CIS-ITSM (IT Service Management)

– CIS-DF / CSDM (Discovery & CMDB)

– CIS-RC (Risk & Compliance / Release & Change)

Good to Have

- Additional CIS certification in a complementary domain
- Micro-certifications: Instance Scan, Flow Designer, App Engine Studio

📌 ServiceNow developer (ITSM or CMDB/CSD) (Bengaluru)
🏢 Trigent Software
📍 Bengaluru