Company: Right Prompt Technologies

Position: ServiceNow Developer ITSM & CSM

Experience: 34 Years

Open Positions: 4

Location: Andheri East, Mumbai

Work Mode: Hybrid

Interview Process: Virtual + Face-to-Face

About the Role

Right Prompt Technologies is looking for experienced ServiceNow professionals with strong hands-on experience in IT Service Management (ITSM) and Customer Service Management (CSM). The ideal candidate should have a solid understanding of the ServiceNow platform and be capable of configuring, customizing, and supporting ServiceNow solutions based on business requirements.

Key Responsibilities

- Develop, configure, customize, and maintain applications and modules on the ServiceNow platform.
- Work extensively on ServiceNow ITSM and CSM modules.
- Understand business requirements and translate them into effective ServiceNow solutions.
- Configure workflows, business rules, client scripts, UI policies, UI actions, notifications, and other ServiceNow components.
- Develop and maintain ServiceNow forms, catalog items, reports, dashboards, and integrations.
- Work on incident, problem, change, request, and other ITSM processes.
- Configure and support CSM processes, including customer cases and related workflows.
- Troubleshoot and resolve ServiceNow issues and provide technical support.
- Perform testing, debugging, and deployment of ServiceNow enhancements.
- Collaborate with business stakeholders, functional teams, and technical teams to deliver solutions.
- Follow ServiceNow development best practices, security standards, and coding guidelines.
- Prepare technical documentation and provide knowledge transfer whenever required.





Required Skills & Experience

- 3-4 years of hands-on experience with ServiceNow.
- Mandatory experience in ServiceNow ITSM and CSM.
- Solid understanding of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog.
- Hands-on experience with ServiceNow configuration and customization.
- Good knowledge of Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Workflows/Flow Designer, and Notifications.
- Experience in troubleshooting and debugging ServiceNow applications.
- Good understanding of ServiceNow data structure, tables, forms, and relationships.
- Knowledge of ServiceNow integrations and REST/SOAP APIs would be an added advantage.
- Strong analytical and problem-solving skills.
- Good communication and stakeholder-management skills.

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA) certification is preferred.
- Relevant ServiceNow implementation/development certifications will be an advantage.
- Experience working in Agile/Scrum environments is preferred.

Candidate Profile We are looking for candidates who:

- Have strong hands-on experience in ServiceNow ITSM & CSM.
- Can independently understand requirements and deliver ServiceNow solutions.
- Have good communication and problem-solving abilities.
- Are comfortable working in a hybrid work environment.
- Are willing to attend a face-to-face interview in Mumbai as part of the selection process.

Job Details ParameterDetailsCompanyRight Prompt TechnologiesRoleServiceNow ITSM & CSMExperience3–4 YearsOpen Positions4LocationAndheri East, MumbaiWork ModeHybridInterview ProcessVirtual + Face-to-FaceMandatory SkillServiceNow ITSM & CSM

📌 ServiceNow Developer ITSM & CSM (Mumbai)
🏢 Peoplex360
📍 Mumbai