- Implement and maintain CSDM Foundation data according to ServiceNow best practices.
- Ensure data governance standards are applied consistently across the platform.
- Support definition and maintenance of ownership models for foundational records.
- Collaborate with business and technical teams to establish authoritative data sources.
- Design and implement automated controls to maintain CMDB data quality.
- Analyze and remediate duplicate, orphaned, or inconsistent CMDB records.
- Develop integrations between ServiceNow and external systems
- Develop dashboards and reports to monitor foundational data quality.
- Support audits and compliance requirements related to CMDB governance.
- Define and document CMDB standards, policies, and procedures.
Required Qualifications
- 3+ years of ServiceNow development experience.
- Solid experience with CMDB implementation and administration.
- Practical knowledge of ServiceNow CSDM Foundation layer.
- Knowledge of ServiceNow data model and table relationships.
- Strong JavaScript and ServiceNow scripting skills.
- Experience developing REST and SOAP integrations. Knowledge of ITIL principles and CMDB governance practices.