CallHana is a next-generation communication platform designed to connect people through meaningful conversations in a safe, secure, and qualified environment.
We’re looking for a Service Quality Assurance Manager to ensure that every interaction on our platform meets the highest standards of service, consistency, and user satisfaction.
Role Summary
You’ll be responsible for monitoring service quality, auditing interactions, and suggesting improvements that enhance user experience across all channels.
Key Responsibilities
- Track expert and user ratings post-call
- Randomly audit call/chat transcripts weekly for quality
- Suggest policy, flow, or training changes for service agents
- Ensure consistency across all interaction channels To Apply:
Send your CV to (phone hidden) directly.
If you have an eye for detail, a passion for service excellence, and the ability to turn insights into action, we’d love to hear from you!
📌 Service quality assurance manager (Hyderabad)
🏢 CallHana Communication
📍 Hyderabad
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