- Define end-to-end technical solutions aligned with enterprise architecture.

- Design scalable, reusable components across ServiceNow modules (ITSM, HRSD, etc.).

- Ensure adherence to platform best practices, governance, and data model design.

- Partner with architects, product owners, and business stakeholders to translate requirements into technical solutions.

- Provide technical guidance during backlog refinement and sprint planning.

- Experience developing on SaaS(Software as a Service) based tools (ServiceNow), with focus on implementing HRSD &
- ITSM processes.

- Responsible for core ServiceNow software development, configuring, develop solution to meet business needs.

- Implementation &

- Customization Experience in Service Now on All the Modules especially HRSD (HR Service Delivery), Incident Management, Problem Management, Change Management, Knowledge Management, Configuration Management, HR Management, Legal &
- Property, Security, Resilience &
- Continuity and Service Request Catalogue.

- Ability to Glide Record, accessing user Information,



System Security, Client Scripting &

- UI policies, Graphical Workflow, Service Catalogue &
- Catalogue Scripting, Reference Qualifiers &
- Dependent Fields, Table &
- Field Manipulation, Import Set, Email Notifications, Transform Maps, Managing MID Tier, Integration of ServiceNow with various third-party tools and Developing and configuring web services in service-now.

Experience with Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)

- HR Service Delivery (HRSD) Process: Knowledge of core HR functions like Employee Onboarding, Employee Lifecycle, Case Management, Knowledge Management, Leave Management, Employee Perks, and Offboarding. ITSM process, Incident Management, Problem Management, Change Management, Knowledge Management, Configuration Management, HR Management, Legal &

- Property, Security, Resilience &
- Continuity and Service Request Catalogue.

📌 Service Now (India)
🏢 Trigent Software
📍 India