0939705 Role Descriptions: 1. BAU Support Serve as the primary technical point of contact for level 2/3 operational support within the ServiceNow (module name )platform. Troubleshoot| debug| and resolve platform issues| user queries| and incident tickets within defined SLA timeframes.

Perform root cause analysis (RCA) for recurring operational incidents and implement long-term fixes or workarounds. Monitor system health| performance| scheduled jobs| background scripts| and integration error logs.System Administration & Upgrades Manage user access| roles| groups| assignment rules| and notification templates. Assist with bi-annual ServiceNow version upgrades| patch installations| regression testing| and post-upgrade support.

Maintain Update

Sets| manage clone requests from Production to sub-production environments| and enforce deployment best practices. Maintain transparent technical documentation| standard operating procedures (SOPs)| and operational runbooks.2. Enhancements & Maintenance Design| configure| and execute minor enhancements and change requests (CRs) for core module.

📌 Service now Developer (Hyderabad)
🏢 TCS_India
📍 Hyderabad