Job Summary

As an Application Developer for the ServiceNow team you will have the following responsibilities: Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation. Provide software coding and customization including but not limited to: screen tailoring, workflow administration, report setup, data imports, integration scripting, third party software integrations and custom application development. Leverage the ServiceNow SDK NOW SDK to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and contemporary command-line interface CLI tools.

Utilize Now

Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation. Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes. Design, develop, test and deploy various Service Now product needs in banking environment within SDLC. Own and drive enhancements to improve reliability and performance of existing solutions. Analyze risks and gaps in the existing environment/applications and resolve them. Drive enhancing scalability, performance, and monitoring strategies for the existing platform.

Collaborating with clients in requirement gathering and providing multiple logical solutions. Challenge existing solutions, processing and suggest different ways to solve problems or improve stability. Build/improve run books for quality documentation and auditing purpose. Effectively manage projects while maintaining a high level of attention to detail, adaptable to change, and able to work independently and as part of a team.

Responsibilities

- Collaborating with clients in requirement gathering and providing multiple logical solutions.
- Challenge existing solutions,



processing and suggest different ways to solve problems or improve stability.
- Build/improve run books for quality documentation and auditing purpose.
- Effectively manage projects while maintaining a high level of attention to detail, adaptable to change, and able to work independently and as part of a team.

Requirements

- 8+ years of ServiceNow platform experience preferably in development and implementation.
- Hands-on experience with the ServiceNow SDK NOW SDK including local application initialization, metadata transformation, and deploying scoped applications from a local IDE e.g. VS Code.
- Proficiency in ServiceNow Fluent for defining application metadata in code alongside server-side JavaScript modules and third-party libraries.
- Experience leveraging Now Assist for Creator or similar generative AI developer tools to optimize development efficiency, code generation, and workflow automation.
- Hands on experience with incident management, problem management, change management, knowledge management, service catalog, SLM workflows and email notifications.
- Good understanding of core platform features: flow designer, ACLs, server side APIs, and client side APIs in ServiceNow.
- Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets, and system clone upgrades in ServiceNow.
- Hands on experience on development of custom scoped applications.
- Java/J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools.
- Good understanding on ITSM, CSM modules, Event Management,



Integrations Orchestration.
- Hands on experience on working with REST APIs.
- A fair understanding of MID Server configuration, CMDB discovery and asset management.
- Good knowledge and experience on debugging/troubleshooting mechanisms in ServiceNow.
- Demonstrated success at delivery of assignments with tight deadlines.
- Ability to work independently but strong team player with experience of working as part of a global team.
- Self-starter mindset with the ability to share ideas, identify and drive opportunities.
- Strong problem analysis skills and strong analytical skills to collect, organize, disseminate and present significant amounts of information with attention to detail.
- Clear and concise communication with superior written and verbal communication skills.
- Manage and prioritize work effectively with minimal supervision.
- Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
- Coordinate and solve complex technical data and transformation issues.
- Obtain and analyze/interpret business requirements to provide sustainable solutions in ServiceNow.
- Answer how-to technical and application configuration questions.
- Develop, maintain and execute reports to ensure system operation meets performance targets.
- Create and maintain system design and operations documentation.

Qualifications

- Bachelors Degree or equivalent or higher in Computer Science, Information Technology, Engineering or a related field.
- Financial Service domain knowledge, while not a prerequisite, is desirable.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Now Developer (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru