- Manage end-to-end after-sales service operations across the South Zone.
- Manage and coordinate technicians, service centres, dealers and authorized service partners.
- Monitor installation, servicing, repairs and complaint resolution.
- Ensure timely resolution of complaints and monitor service TAT and pending cases.
- Handle customer escalations and ensure effective resolution.
- Monitor technician productivity, service quality and performance.
- Coordinate spare parts and logistics to ensure smooth service operations.
- Develop and maintain relationships with dealers and service partners.
- Provide technical guidance and support to technicians and service partners.
- Identify recurring service issues and implement process improvements.
- Prepare MIS and service performance reports for Management.
- Ensure adherence to company service standards and processes.





Qualification ITI / Diploma / Degree in Electrical, Electronics, Mechanical or a relevant technical field.

Experience

- 8–12 years of relevant experience in after-sales/service operations.
- Experience in consumer durables, home appliances, electronics or a similar industry preferred.
- Experience in managing technicians, service centres and authorised service partners.
- Experience in territory/zone-level service operations will be preferred.

Key Skills Service Operations | Team Management | Dealer/ASP Management | Customer Escalation | Technician Management | Spare Parts Coordination | MIS Reporting | Process Improvement

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Service Manager – South Zone (Edappally)
🏢 Pureflames Appliances
📍 Edappally