Education: Diploma / B.E. in Electronics & Telecommunication or related field
Salary: As per company norms & interview performance
Location: Kolhapur
Roles & Responsibilities:
1. Customer Support & Relationship Management o Provide technical support, guidance, and troubleshooting for marking and coding machines.
o Build and maintain strong relationships with existing clients through regular visits and communication.
o Identify and address customer pain points by recommending product improvements or recent solutions.
o Conduct training sessions for customers on product usage and maintenance.
2. Service & Maintenance o Perform installation, commissioning, preventive maintenance, and servicing of machines.
o Ensure timely resolution of customer complaints and service requests. o Maintain customer records, service reports, and share insights with managers for service enhancement.
o Plan and execute Annual Maintenance Contracts (AMC) and schedule periodic maintenance visits.
3. Technical Expertise & Troubleshooting o Diagnose and resolve machine issues efficiently, ensuring minimal downtime.
o Stay updated on industry trends, competitor activities, and technological advancements.
o Maintain a high level of product knowledge to provide accurate technical support. 4. Sales & Business Support o Assist the sales team by conducting product demonstrations for potential customers.
o Identify new business opportunities and generate leads to expand the company’s market presence.
o Contribute to customer feedback analysis to drive product development.
5. Documentation & Reporting o Prepare and submit detailed service reports, including findings, recommendations, and resolutions. o Maintain accurate logs of service activities and customer interactions.
o Provide market insights and competitor analysis reports to the management team.
6. Travel & On-Site Support o Willingness to travel as per company requirements for on-site service and support.
o Coordinate with internal teams to ensure timely service delivery and spare parts availability.
Skills & Competencies:
Strong problem-solving and analytical skills.
Good communication and interpersonal skills.
Basic knowledge of computers, MS Office, and internet usage.
Self-motivated team player with the ability to work independently.
Multilingual skills preferred for better customer interaction.
Pay: ₹8,830.60 - ₹23,550.66 per month
Benefits
- Provident Fund
Work Location: In person
📌 Service Engineer (Kolhapur)
🏢 Trucode Technology
📍 Kolhapur
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