We are looking for an experienced Service Engineer to join our technical service team. The candidate will be responsible for diagnosing, troubleshooting, repairing, and maintaining laptops, desktops, and electronic equipment.
Responsibilities
- Diagnose and repair laptops and desktops.
- Perform hardware troubleshooting and repair.
- Troubleshoot software and operating-system issues.
- Identify faulty components and provide appropriate solutions.
- Perform basic PCB-level troubleshooting and repair.
- Diagnose basic networking and connectivity issues.
- Test repaired devices to ensure proper functionality.
- Maintain accurate service and repair records.
- Communicate repair status and technical issues to customers.
- Handle customer queries professionally.
- Escalate complex technical problems to the Service Manager.
- Maintain proper handling of tools, equipment, and spare parts.
- Complete assigned service jobs within the required turnaround time.
Requirements
- 4+ years of experience as a Service Engineer, Service Technician, or in a similar role.
- Strong laptop and desktop hardware troubleshooting skills.
- Good knowledge of software and operating systems.
- Basic knowledge of PCB and electronic components.
- Basic networking knowledge.
- Good diagnostic and problem-solving skills.
- Valuable customer-handling and communication skills.
- Ability to work independently and as part of a team.