Responsible for resolving the service issues at client place with minimum /n escalations and ensure customer satisfaction. /n 2. Aims in generating service revenues through AMC, spare selling, small sales etc., /n 3. Coordinates with customer care, update the call status and acknowledgement from /n the client. /n 4.

Understanding the service call customer details from the database about /n the systems installed and past service records. /n 5. Attend the service accordingly to customer service process and deliver /n service to client as per the set quality standards. /n 6. Bill the customer according to the services provided and for the spares /n and material used to resolve the service call /n 7.

Educate the customer about various services we offer like AMCs and sell /n our services whenever there is a customer need. /n Role Context: -The role will be at Client place in resolving various client issues /n technically.



/n The Service engineer is responsible for resolving at technical issues at client place, /n explain the customer about the problem and its solution through our service delivery /n in various ways like comprehensive and non-comprehensive AMC etc., Ensure /n customer satisfaction at all levels without compromising on standards and quality, /n organization norms. Responsible for generation of service revenues. Coordinates with /n Customer care, service coordinator and reports to Service Manager / Team Leader. /n Mechanical People look after – Fire Hydrants, Sprinklers, NOVAC (Gas suppression) /n ELV Electronics People look after – CCTV, Access control, fire alarms, public address, /n VESDA (very early stage detection system), BMS (Building management system)

📌 Service Engineer (Mumbai)
🏢 eZone Security Solutions
📍 Mumbai