Service Process Management

- Oversee the repair and maintenance operations to ensure adherence to service quality standards.

- Identify and implement process improvements to enhance service delivery.

- Ensure timely resolution of customer complaints and service issues.

- Onsite battery rectification support for customers.

Operations Management

- Monitor and manage inventory levels, including spare parts and tools, to ensure uninterrupted operations.

- Ensure that all equipment and tools are maintained in good working condition.

Customer Satisfaction

- Monitor customer feedback and satisfaction levels through surveys and direct communication.

- Ensure that all customer inquiries and concerns are addressed promptly and effectively.

Compliance and Safety

- Conduct regular audits to ensure compliance with safety protocols and regulatory requirements.

- Ensure that all service processes and operations comply with company policies.

Reporting and Analysis





- Prepare and present monthly/quarterly reports on service center performance, customer satisfaction.

- Analyze service data to identify trends, areas of improvement, and opportunities for growth.

- Develop action plans based on data insights to enhance service quality and operational efficiency.

Strategic Planning and Execution

- Participate in the development of strategic plans for service operations.

- Implement strategic initiatives and monitor their impact on service operations and customer satisfaction.

- Collaborate with senior management to align service center goals with overall company objectives

Job Type: Full time

Pay: ₹300,000.00 - ₹450,000.00 per year

Benefits

- Health insurance

- Provident Fund

Willingness to travel

- 25% (Preferred)

Work Location: In person

📌 Service Engineer (Kurali)
🏢 Clean Electric
📍 Kurali