Provide first-line IT support through phone, chat, email, and ServiceNow. Log, prioritize, troubleshoot, and resolve incidents involving Windows/macOS, Microsoft 365, VPN, MFA, printers, mobile devices, and basic networking,Manage user accountsAccess
Required Candidate profile
H/W deployment, onboarding/offboarding, and asset lifecycle. Escalate complex issues, meet SLAs, maintain knowledge articles, support AV needs, and identify recurring issues for process improvement
📌 Service Desk Support Technician : 6 Months Contract - Pune
🏢 Central Business Solutions
📍 Pune
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