Provide first-level technical support and customer assistance for IT incidents and service requests.
Responsible for resolving common end-user issues while maintaining high customer satisfaction.
Key Responsibilities
- Provide L1 support via phone, email, chat, and ticketing systems.
- Troubleshoot Windows, Outlook, Teams, VPN, and printer issues.
- Manage password resets and account unlock requests.
- Log and update incidents in ITSM tools.
- Escalate unresolved issues to higher support teams.
- Follow standard operating procedures and SLA requirements.
Mandatory Skills
- Service Desk Operations
- Windows 10/11 Support
- Microsoft 365 Support
- Outlook & Teams Support
- Active Directory Basics
- ITSM Tools
- Incident Management
- Customer Support Preferred Skills
- Entra ID
- Basic Networking
- ITIL Foundation
Skills
Service desk
📌 Service Desk Support Specialist (Chennai)
🏢 UST
📍 Chennai
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