Service Desk Executive (Only Male) (Mumbai)

Service Desk Executive (Only Male) (Mumbai)

24 Sep
|
Pentagon System and Services
|
Mumbai

24 Sep

Pentagon System and Services

Mumbai

Key Responsibilities

- Act as the first point of contact for IT support via phone, email, and ticketing tool

- Log, track, and manage incidents and service requests in the ITSM tool

- Provide Level-1 support for desktops, laptops, operating systems, and standard applications

- Follow SLA guidelines and ensure timely updates to users

- Maintain accurate documentation and knowledge base articles

- Coordinate with internal teams and vendors when required

- Provide shift-based /rotational support if needed

Required Skills & Competencies

- Robust communication skills (verbal and written)

- Basic understanding of MS Office, and IT fundamentals

- Knowledge of incident ,problem, and request management

- Ability to handle multiple tickets and prioritize tasks

- Customer-focused and service-oriented approach

📌 Service Desk Executive (Only Male) (Mumbai)
🏢 Pentagon System and Services
📍 Mumbai

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