We are looking for a Service Coordinator to manage customer service and installation activities and coordinate with customers, service engineers, service partners, and internal teams.

Roles & Responsibilities •

Coordinate service calls, complaints, and installation activities .

- Schedule and coordinate service engineers/service partners for customer visits.
- Follow up with service teams Leaders /RSM for timely completion and closure of complaints.
- Handle customer communication and provide regular service updates.
- Prepare and share Quotations, Pro-forma Invoices.
- Follow up with customers for Quotation approvals, POs, payments, etc.
- Coordinate with Sales, Service, Commercial, Accounts, Dispatch, and other internal teams.
- Maintain records of service calls, complaints, Quotations, invoices, and customer requirements.
- Prepare daily/weekly/monthly MIS and service reports.




- Monitor pending cases and ensure timely follow-up and closure.
- Handle customer escalations and coordinate with concerned teams for resolution.
- Update service-related details in SAP/CRM/systems.
- Support billing and other service-related documentation.

Candidate Profile •

Graduate in any discipline. • 13 years of experience in Service Coordination, Customer Support, Sales Coordination, Back Office, or Service Operations. • Good communication and customer handling skills. • Positive follow-up and coordination skills. • Working knowledge of MS Excel, Word, and Outlook. • SAP/CRM knowledge will be an added advantage. • Ability to manage multiple tasks and work within deadlines. • Good documentation and reporting skills.

📌 Service Coordinator (Delhi)
🏢 Ion Exchange
📍 Delhi