– Service Coordinator

Job Title: Service Coordinator

Department: Service / After-Sales

Location: Ludhiana

Experience: 0–4 Years

Employment Type: Full-Time

Job Summary

We are looking for a Service Coordinator to coordinate customer service requests, schedule service visits, and ensure timely communication between customers, service engineers, and internal teams. The candidate will be responsible for tracking service activities, maintaining records, and ensuring a smooth after-sales service process.

Key Responsibilities

- Receive and register customer service requests, complaints, and queries.
- Coordinate with customers to understand service requirements and schedule appointments.
- Assign and coordinate service calls with service engineers/technicians.
- Monitor daily service schedules and ensure timely completion of service calls.
- Follow up with engineers and customers regarding pending and completed service requests.
- Maintain accurate records of service calls, work orders, service reports, and customer information.
- Coordinate with the spare parts, technical, sales, and accounts teams whenever required.
- Track warranty, AMC, and other service-related activities.
- Prepare daily/weekly/monthly service reports and MIS.
- Handle customer queries and escalate unresolved issues to the concerned department.
- Ensure timely closure of service tickets and maintain proper documentation.
- Maintain good customer relationships through regular communication and follow-up.




- Support the service team in improving response time and customer satisfaction.

Required Skills
- Good verbal and written communication skills.
- Robust customer-handling and coordination skills.
- Good follow-up and time-management abilities.
- Ability to handle multiple service requests simultaneously.
- Problem-solving and organizational skills.
- Good knowledge of MS Excel and MS Office.
- Experience with CRM/ERP/service management software will be an advantage.
- Ability to coordinate effectively with technicians, customers, and internal teams.

Qualification
- Graduate in any discipline.
- Diploma/technical qualification will be an advantage for technical service-related industries.

Preferred Experience Candidates with experience in customer service, after-sales service, service coordination, technical support, field service, or service operations will be preferred.

Key Performance Indicators (KPIs)

- Timely scheduling and allocation of service calls.
- Service request closure within defined timelines.
- Customer satisfaction.
- Pending service call reduction.
- Accuracy of service records and reports.
- Effective coordination with service engineers and internal teams.

Pay: Up to ₹22.00 per month

Application Question(s)

- How many years of experience?
- Are you fresher or not?
- What is your current location?
- What is your current ctc?
- What is your expected ctc?
- What is your notice period?

Work Location: On the road

📌 Service Co-ordinator (Ludhiana)
🏢 Point Expert
📍 Ludhiana