- Handle and coordinate customer service complaints and service calls.
- Coordinate with Service Engineers for customer visits, installation and breakdown services.
- Maintain service complaints, job cards, warranty claims and service reports.
- Coordinate with Sales, Stores, Production and Dispatch for service requirements.
- Follow up on pending complaints, spare parts and warranty cases.
- Communicate service status and closure updates to customers.
- Prepare daily/weekly service MIS and maintain proper documentation.
Preferred candidate profile Graduate/Diploma with valuable communication, coordination and follow-up skills. Basic technical knowledge, MS Excel and SAP knowledge preferred.
Preferred Industry: Industrial Machinery / Machine Tools / Power Tools.
📌 Service Coordinator (Mumbai)
🏢 BroachcutterMagnetic
📍 Mumbai
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