To ensure smooth coordination between customers and the service department by understanding customer requirements, preparing accurate job cards, coordinating service activities, and ensuring timely delivery of vehicles with high customer satisfaction.

Key Responsibilities

- Customer Handling

- Welcome customers professionally and understand their vehicle service requirements.

- Listen to customer complaints and clearly communicate the required service or repair work.

- Provide customers with proper information regarding service procedures, estimated costs, and delivery time.

- Maintain skilled and courteous communication throughout the service process.

- Vehicle Inspection & Job Card

- Conduct preliminary inspection of vehicles along with the customer.

- Record customer complaints, vehicle condition, and requested work accurately in the job card.

- Identify additional service requirements during vehicle inspection and obtain customer approval before proceeding.

- Service Coordination

- Coordinate with technicians, washing staff, spare parts department, and other service team members.

- Monitor the progress of vehicles under service and ensure work is completed within the committed time.

- Follow up on pending jobs, parts requirements, and additional repair approvals.

- Cost & Approval

- Prepare and explain estimates to customers.

- Obtain customer approval for additional repairs or replacement of parts.





- Ensure that the final bill reflects the work actually carried out.

- Vehicle Delivery

- Ensure vehicles are properly inspected and ready before delivery.

- Explain completed work, replaced parts, service details, and maintenance requirements to the customer.

- Coordinate with the billing and delivery team for smooth vehicle delivery.

- Customer Follow-up

- Follow up with customers after service to obtain feedback.

- Handle customer concerns professionally and escalate unresolved complaints to the Service Manager.

- Support customer retention and improve service experience.

- Documentation & System Updates

- Maintain accurate job cards, estimates, approvals, and service-related records.

- Ensure timely and accurate updating of service-related information in the applicable system/app.

- Maintain proper records of pending and completed service jobs.

- Additional Responsibilities

- Promote applicable service packages, AMC, value-added services, accessories, and maintenance requirements as per company guidelines.

- Support service campaigns and customer-contact activities.

- Maintain cleanliness, discipline, uniform standards, and professional behavior within the service area.

- Follow all company safety procedures and service standards.

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Advisor (Kunnamkulam)
🏢 SRIVARI HONDA AUTOMOTIVE (P
📍 Kunnamkulam