The SVP Operations is Flipspaces' national operations leader the single executive accountable for the end-to-

end delivery engine across all cities, verticals, and project types. This role sits at the intersection of strategy and execution: you will define how Flipspaces delivers at scale, build the systems and people that make it repeatable,

and be personally accountable for P&L;, quality, client experience, and team performance across the entire delivery organisation.

You will lead a multi-layered delivery organisation spanning AVPs, AGMs, Project Managers, Site Supervisors, MEP,

QC, and Billing working in close partnership with the CEO, CFO, and functional heads of Design, Procurement,

and Business Development to drive Flipspaces' growth from a strong regional business to a national and international delivery powerhouse.

Roles and Responsibilities:

A. National Delivery Leadership & P&L; Ownership

- Own the national project delivery P&L; accountable for revenue recognition, gross margin, cost control, and EBITDA contribution across all active projects in all cities.
- Set and enforce the delivery operating model stage-gate frameworks, quality standards, escalation protocols, RAG health reviews, and client experience standards uniformly across all geographies.
- Chair the national operations review weekly with city AVPs, monthly with the CEO covering portfolio health, financial performance, team capacity, and strategic risks.
- Drive the annual operations plan headcount plan, city-wise delivery targets, capability investments, process improvement roadmap, and technology adoption in alignment with the business plan.
- Own the relationship with enterprise and key accounts at the most senior level be the executive the client calls when it matters most.
- Lead city expansion strategy from an operations standpoint define the operational readiness criteria, team structure, vendor ecosystem, and systems needed before Flipspaces enters a new geography.

B. Delivery Excellence & Quality

- Define Flipspaces' delivery excellence standards what a 10/10 project looks like from kickoff to handover and ensure every city and every team is aligned and measured against them.
- Own the deployment of the stage-gate delivery playbook across all geographies design freeze, procurement close, site mobilisation, mid-project review, snag, and handover.
- Drive continuous reduction in project delivery cycle time, cost overrun frequency, snag rate, and client escalation rate with measurable targets set annually and tracked monthly.
- Champion quality and EHS standards ensure every site in every city operates to Flipspaces' quality framework, safety policy, and method statement requirements.
- Lead post-project retrospectives at a national level synthesise learnings into SOP updates, training priorities, and process improvements that make the next project better than the last.

C. Team Building & Organisational Development





- Build and lead a high-performance national operations organisation hire, develop, and retain AVPs, AGMs, senior PMs, MEP leads, QC heads, and city billing managers.
- Define the organisational design for each city right-size the team structure to the project portfolio and pipeline, and plan ahead for growth.
- Own the performance management framework for the ops organisation — set KPIs by role and level, run quarterly reviews, manage PIP and promotion cycles, and build a strong internal succession bench.
- Build a learning organisation — invest in structured onboarding, capability-building programmes (PMacademy, site supervisor training, MEP certification), and leadership development for high-potential ops talent.
- Drive a culture of ownership, accountability, and excellence — where every team member understands that project outcomes are their personal responsibility, not someone else's problem.

D. Cross-Functional Leadership

- Own the operational integration between delivery, design, procurement, and finance — ensure that handovers between functions are clean, information flows without gaps, and no function is waiting on another.
- Partner with the GM Procurement to align sourcing strategy with delivery requirements — vendor readiness, material lead times, rate contracts, and quality compliance.
- Partner with the GM Design to ensure design-to-execution handovers are complete, resolved, and happen on schedule — protecting execution timelines from upstream delays.
- Work closely with the Finance Controller on project financial controls — billing milestone adherence, cost variance alerts, vendor payment discipline, and monthly P&L; accuracy.
- Partner with the AVP/GM BD on pre-sales — ensuring that delivery commitments made during business development are achievable, accurately scoped, and reflected in contract structures.

E. Technology & Process Innovation

- Own the technology adoption agenda for operations — PM platform, QC tools, site monitoring systems, IoT, AI-assisted reporting, and planning engines — and drive full adoption across all teams and cities.
- Drive the process improvement roadmap for operations — identify the highest-impact bottlenecks, sponsor improvement initiatives, and measure outcomes rigorously.
- Champion the use of data in operations decision-making — project health dashboards, delivery KPIs, cost analytics, and vendor performance data should drive every weekly review, not gut feel.
- Build Flipspaces' operations IP — documented playbooks, SOPs, method statements, training content,



and benchmarks that make the delivery model scalable and transferable to new cities and geographies.

WHAT MAKES THIS ROLE HARD:
- You own delivery outcomes across 5–6 cities simultaneously, with teams that are at different stages of maturity, in projects that are at different stages of execution — the breadth of accountability is unrelenting.
- Holding margin, quality, and timeline standards simultaneously across a large portfolio, when each city is under its own schedule and client pressure, requires both systems and personal leadership presence.
- Building a national ops organisation while running a live portfolio — there is no pause to set up the machine you are rebuilding the engine while the plane is flying.
- Influencing design, procurement, and BD — functions you don't own — to change behaviour that affects delivery outcomes is a constant cross-functional leadership challenge.
- The jump from managing a city to managing a national business is significant — the information deficit, the people complexity, and the strategic horizon all expand dramatically.

DESIRED CANDIDATE PROFILE:
- 18–25 years in operations, project delivery, or construction management — with at least 5–7 years in a national or multi-city operations leadership role.
- Proven P&L; accountability at a business or city level — has owned revenue, margin, and cost targets in a project-based business.
- Strong background in commercial interior fit-out, real estate development, or large-scale construction — with a deep understanding of how design-build businesses deliver.
- Exceptional people leadership — has built and managed large, multi-ayered delivery organisations across multiple geographies.
- Commercially and financially fluent — comfortable in board and leadership discussions on performance,strategy, and investment.
- Degree in Civil Engineering, Architecture, or Construction Management. MBA from a Tier-1 institution isstrongly preferred.

KEY SKILLS:
- National delivery P&L; management • Multi-city portfolio oversight • Delivery excellence framework
- Organisational design & team building • Performance management • Talent development
- Cross-functional leadership (design, procurement, finance, BD) • Enterprise client relationship management
- Technology & process innovation • Operations MIS & reporting • EHS & quality governance

WHY JOIN FLIPSPACES?

- Work at the epicentre of one of India's fastest-scaling commercial interior Design & Build firms — with real P&L; accountability and direct visibility to the founders from Day 1.
- Build and shape functions from the ground up — this is not a maintenance role; it is a builder's role in a company that moves fast and rewards outcomes.
- Performance-linked appraisals, spot awards, and a structured growth opportunities path into the most senior leadership of a rapidly expanding national and international business.
- A culture that values doing things the right way — data-driven, structured, and

📌 Senior Vice President Operations/ Assitant Vice President Operations (Bengaluru)
🏢 Flipspaces
📍 Bengaluru