Senior Manager – Training

Seniority Level: Senior

Required Experience: 5–15 Years

Location: Pune, Maharashtra, India (In office)

Compensation: ₹20–25 LPA

Notice Period: 60 days

About the Role

We’re looking for a Senior Manager – Training with 15+ years of experience . The candidate should understand Revenue Cycle Management (RCM), billing, coding, claims, payer processes and HIPAA compliance , have LMS experience , manage training teams , and use data and performance metrics to improve quality, productivity and overall business performance .

Key Responsibilities

• Design, implement, and continuously improve company-wide training and development programs aligned with business objectives and client needs

• Lead and mentor the training department — trainers, curriculum creation, onboarding, and upskilling for RCM BPO staff

• Analyze performance metrics to identify training gaps, measure program effectiveness, and drive quality, efficiency and engagement improvements

• Manage training budgets ; evaluate and integrate learning technologies ( LMS, virtual training tools )

• Ensure compliance with healthcare regulations, HIPAA and certification standards

• Own end-to-end training strategy across billing, coding, claims, payer relations and compliance functions





• Represent the training function in client governance calls / QBRs where training quality / TAT is a delivery metric

Mandatory Skills

• Revenue Cycle Management (RCM) — billing, coding, claims, payer relations & compliance

• Learning Management Systems (LMS) implementation & administration

• Healthcare compliance knowledge ( HIPAA, regulatory standards )

• Data analysis & metrics evaluation for training effectiveness

- Project management & resource allocation
- 5+ years experience in training
- Training team management and leadership

Good to Have

• eLearning authoring tools ( Articulate Storyline, Captivate )

- Cloud-based training delivery platforms

• CRM / client relationship systems exposure

- Change management methodologies

Must-Have Soft Skills
- Leadership and team management
- Excellent communication, presentation and interpersonal skills
- Analytical mindset and data-driven decision-making
- Strong project management capability

• Ability to build training programs that drive measurable performance improvement

Good-to-Have Soft Skills

• Strategic thinking and continuous improvement orientation

- Mentoring and coaching
- Client-focused relationship management

• Innovation mindset for new learning technology

• Adaptability to evolving regulations and client needs

📌 Senior Training Manager (Pune)
🏢 r3 Consultant
📍 Pune