– Store Executive

Company: ArtariumDepartment: Retail / Store OperationsPosition: Store ExecutiveLocation: Gurgaon / Delhi NCREmployment Type: Full-TimeExperience: 2–5 Years in Retail / Home Décor / Lifestyle / Furniture / Decorative Products

About Artarium

Artarium is a home décor and lifestyle brand offering a wide range of premium decorative products, including God Idols, Resin & Polyresin décor, Brass products, Wall Art, Figurines, Car Dashboard Idols, and other artistic home décor pieces.

We are looking for an experienced and customer-focused Store Executive who can confidently understand our entire product range, explain product features and materials to customers, drive sales, and efficiently manage store inventory and day-to-day operations.

Key Responsibilities1. Customer Handling & Sales

- Welcome and assist customers in the store and understand their requirements.
- Explain Artarium's products, designs, materials, sizes, finishes, usage, and pricing in a clear and convincing manner.
- Develop strong product knowledge across all Artarium categories.
- Recommend suitable products based on the customer's home décor needs, gifting requirements, budget, and preferences.
- Demonstrate products and explain the unique features, craftsmanship, material, and finishing.
- Handle customer queries, objections, negotiations, and product-related concerns professionally.
- Convert walk-in customers into sales and consistently work towards achieving individual and store sales targets.
- Upsell and cross-sell complementary products wherever relevant.
- Build long-term relationships with customers and encourage repeat purchases.

2. Product Knowledge The candidate should be comfortable learning and explaining different materials and product categories, including:

- Resin and Polyresin products
- Home décor products
- God Idols and religious décor
- Brass products and brass décor
- Wall Art
- Figurines and sculptures
- Geometric décor
- Car Dashboard Idols
- Decorative accessories
- Gifting products

The candidate should be able to understand the material, quality, finishing, design, size, weight, usage, care instructions,



and key selling points of products and communicate these effectively to customers. 3. Inventory Management

- Manage day-to-day store inventory and stock movement.
- Maintain accurate records of incoming and outgoing products.
- Conduct regular physical stock counts and reconcile them with system records.
- Monitor fast-moving, slow-moving, and damaged products.
- Ensure products are properly tagged, displayed, stored, and maintained.
- Coordinate with the warehouse and operations team for stock replenishment.
- Raise requirements for products that are running low or out of stock.
- Maintain proper records of stock transfers, returns, replacements, and damaged items.
- Assist in regular stock audits and inventory reconciliation.

4. Store Operations

- Ensure the store is clean, organised, and visually appealing at all times.
- Maintain proper product displays according to Artarium's merchandising guidelines.
- Ensure all products have correct pricing and product information.
- Check product condition before displaying or handing over products to customers.
- Support opening and closing store activities.
- Maintain proper billing and sales documentation.
- Coordinate with the backend, warehouse, accounts, and management teams whenever required.
- Follow all store SOPs and company policies.

5. Customer Experience

- Provide a premium and personalised shopping experience to every customer.
- Understand customer requirements before recommending products.
- Explain product care and handling instructions where required.
- Handle customer complaints professionally and escalate issues to the Store Manager when necessary.
- Maintain a positive and professional attitude while dealing with customers.

Required Skills

- Strong communication and interpersonal skills.
- Excellent customer-handling and selling skills.
- Good understanding of retail sales processes.




- Robust interest in home décor, lifestyle products, art, interiors, or decorative products.
- Ability to quickly learn and understand different materials such as resin, polyresin, brass, wood/plyresin, MDF, metal, etc.
- Good product presentation and demonstration skills.
- Basic understanding of inventory management and stock reconciliation.
- Comfortable using POS systems, billing software, Excel/Google Sheets, and inventory management systems.
- Good numerical and organisational skills.
- Ability to work independently as well as with a retail team.
- Target-oriented and proactive approach.

Preferred Experience Candidates with experience in any of the following industries will be preferred:

- Home Décor
- Furniture
- Lifestyle Retail
- Luxury Retail
- Handicrafts
- Interior Décor
- Art & Sculptures
- Furniture & Furnishing
- Gift & Lifestyle Products
- Religious / Spiritual Products
- Resin / Polyresin Products
- Brass / Metal Décor

Qualification

- Graduate / Undergraduate with relevant retail experience.
- 2–5 years of relevant experience in retail sales, preferably in home décor, furniture, lifestyle, handicrafts, or similar product categories.

Key Performance Indicators (KPIs)

- Store sales and achievement of monthly targets
- Conversion of walk-in customers
- Average Order Value (AOV)
- Upselling and cross-selling
- Customer satisfaction
- Inventory accuracy
- Stock availability and replenishment
- Reduction in stock discrepancies and damages
- Store presentation and product merchandising

Ideal Candidate The ideal candidate should be a sales-oriented, well-presented and customer-friendly individual who has a genuine interest in home décor and understands how to sell premium decorative products. The person should have the ability to quickly understand Artarium's complete product portfolio, learn the materials and craftsmanship behind each product, and confidently explain the products to customers.

Experience in resin/polyresin, home décor, furniture, handicrafts, lifestyle or premium retail will be highly preferred.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

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