ServiceNow professional with solid expertise in CMDB, Hardware Asset Management (HAM Pro), and Software Asset Management (SAM Pro). Responsible for managing and maintaining accurate CMDB data, including configuration items (CIs), relationships, and data governance to ensure a reliable source of truth for IT operations.
Drives end-to-end asset lifecycle management across hardware and software—from procurement to retirement—ensuring compliance, optimization, and cost control.
Key responsibilities include
- Administering and optimizing CMDB, HAM Pro, and SAM Pro modules
- Managing CI lifecycle, asset lifecycle, and data quality (audit, reconciliation, normalization)
- Configuring Discovery, Service Mapping, and integrations (REST/SOAP)
- Ensuring software license compliance (SAM Pro) and hardware asset tracking (HAM Pro)
- Supporting reporting, dashboards, and governance for ITAM and ITSM processes
Collaborating with stakeholders to align ServiceNow solutions with business needs