Job Title: Sr. Reservation Executive

Location: Central Reservation Office – Vythiri, Wayanad

Properties Covered: Flora Vythiri Resort (Wayanad), Flora Misty Falls (Athirappilly) & MYSA Skysuites - Lakkidi

About the Role:

Flora Hospitality Group is looking for an experienced and customer-focused Sr. Reservation Executive to join our Central Reservation Office in Vythiri, Wayanad. The selected candidate will manage reservations across all three properties, ensuring accurate reservation handling, effective coordination with the properties and Sales team, and a high standard of guest service. The position will report directly to the Reservation Manager.

Key Responsibilities:

- Promptly and accurately handle all reservation requests via phone, email, or online channels.
- Maintain the reservation system with updated rates, validity dates, availability status, and guest messages.
- Review daily no-shows and report to the Guest Service Manager for necessary action and follow-up.
- Ensure all reservations in the PMS are current and correctly entered.
- Verify reservation details for repeat guests to facilitate seamless check-ins.
- Monitor occupancy forecasts and update stop-sell dates in the PMS, coordinating with Guest Service and Sales.
- Manage group bookings: create group masters, update rooming lists, and coordinate with departments for special requirements.
- Reconfirm all arrivals one day prior and ensure Front Desk has complete guest information by the evening before arrival.
- Maintain accurate guest history profiles, particularly for repeat guests, and flag any inconsistencies.
- Monitor and optimize allotment usage; avoid overselling and generate periodic allotment statistics.




- Apply sound yield management practices aligned with Flora’s revenue strategies.
- Assist with rate setup and ensure accuracy in the rate manual and computer system.
- Coordinate with the Director of Sales (DOS) and Sales team to share market feedback and lead referrals.
- Ensure strong, open communication between Reservations and Guest Service teams.
- Complete daily administrative tasks including correspondence, reporting, and filing.
- Adhere to emergency communication protocols and support monthly data archiving of reservations.
- Train and mentor team members to uphold Flora’s reservation standards and customer service excellence.
- Perform additional tasks as assigned by the Reservation Manager.

Qualifications & Experience:

- Minimum 2 years of hands on experience in hotel reservations.
- Experience with hotel reservation/PMS systems such as IDS, Opera, WINHMS or similar systems.
- Good understanding of PMS operations, room inventory, rate management, and yield management.
- Strong communication, coordination, and interpersonal skills.
- Excellent attention to detail with the ability to multitask and work under pressure.
- Experience in resort/hotel operations will be an added advantage.
- Candidates with experience handling reservations for multiple properties will be preferred.

How to apply : If you are passionate about hospitality and eager to grow with a energetic hotel group, we would love to hear from you !

Please send your updated resume to [email protected] or apply via WhatsApp at +91 62355 93000.

Job Types: Full-time, Permanent

Benefits

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior Reservation Executive (Wayanad)
🏢 Flora Hospitality Group - India (Flora Vythiri Resort - Wayanad)
📍 Wayanad