Leading BPO in Hyderabad | Hiring Sr. Quality Analyst

Location: Hyderabad

Role: Sr. Quality Analyst

Process: International Voice Process

Eligibility

- Minimum 1 year of Quality experience in an International Voice BPO (Voice Process)
- Graduate (Mandatory)
- Excellent communication skills

Perks

- 5 Days Working
- Cab Facility (Odd Hours)
- 247 Rotational Shifts

Key Skills

- Robust analytical & logical reasoning
- Root Cause Analysis (5 Why, Fishbone, Six Sigma concepts)
- Policy interpretation & decision-making
- Excellent written & verbal communication
- High attention to detail

Key Responsibilities

- Audit decisions made by human reviewers and ML systems
- Perform Root Cause Analysis (RCA) and identify policy, training, or system gaps
- Prepare structured RCA reports with clear reasoning
- Identify recurring trends and recommend quality improvements
- Participate in calibration sessions and align with Google-defined quality standards
- Ensure consistent, accurate, and high-quality reviews

Interested candidates, share your updated CV at: [email protected] Immediate Joiners or candidates serving a short notice period will be preferred.

📌 Senior Quality Analyst//International BPO//Voice Process (Hyderabad)
🏢 Hiresquad
📍 Hyderabad