Experience: 4–8 years

Employment Type: Full-time

Location: Chennai

About the Role

AI-Fluent Required Zuper is building the future of field service management for businesses operating complex, real-world workflows. We’re looking for a Senior Product Designer who can turn complex systems into intuitive, scalable product experiences.

You’ll work closely with Product and Engineering to design experiences for dispatchers, project managers, contractors, and field teams — people who need software that is powerful, fast, and easy to understand.

This is a hands-on role for someone who enjoys solving complex problems, working directly with customers, and shaping products from early concepts through production.

What You’ll Do

- Own end-to-end product design across complex workflows and product surfaces, from discovery and user flows to high-fidelity UI and production.
- Analyze and map complex systems, including data, user roles, permissions, workflows, and states , before designing solutions.
- Design AI-powered product experiences that are useful, intuitive, trustworthy, and context-aware.
- Define how AI should behave across different scenarios, including confidence levels, recommendations, fallback states, user control, and error handling .
- Partner closely with Product Managers and Engineers to define what gets built and how it should work — not just how it looks.
- Contribute to and evolve Zuper’s Prelude Design System , ensuring consistency, scalability, and flexibility across the product.
- Conduct and participate in customer interviews, usability testing, site visits, and product discovery .
- Translate customer and business problems into clear product requirements and design solutions.
- Create prototypes and communicate design decisions clearly to cross-functional teams.
- Establish a high bar for UX, visual design, interaction design, accessibility, and product quality .
- Help raise the overall design quality and contribute to design standards and best practices across the team.

What We’re Looking For

Systems Thinking

- Strong ability to understand and simplify complex workflows.
- Experience designing products involving multiple roles, permissions, states, dependencies, and data relationships .
- Ability to think beyond individual screens and understand the complete product ecosystem.

Product & UX Design

- Strong experience in UX/UI design, interaction design, information architecture, and visual design .
- Ability to transform complex workflows into simple, intuitive user experiences.




- Strong understanding of user research, usability testing, prototyping, and iterative design.
- Experience taking designs from concept through production and implementation .

AI Fluency

- Hands-on experience using AI tools as part of your daily design workflow .
- Comfortable using tools such as Claude, Cursor, Figma AI, ChatGPT , or similar AI-powered tools for research, ideation, prototyping, and exploration.
- Understanding of how to design effective AI-assisted and AI-powered product experiences .
- Ability to design for AI-specific UX patterns such as transparency, confidence, human control, fallback states, and error recovery.

Design Craft

- Strong attention to detail across layout, typography, spacing, interaction, motion, and visual hierarchy .
- Experience working with and contributing to design systems .
- Ability to balance user needs, technical constraints, and business requirements.

Collaboration & Communication

- Strong collaboration skills with Product, Engineering, Customer Success, Sales, and other cross-functional teams .
- Ability to communicate design decisions clearly and concisely.
- Comfortable working in a fast-paced environment with a high degree of ownership.

Customer Obsession

- Solid interest in understanding customers and observing how products are used in real-world environments.
- Experience conducting or participating in customer interviews, usability studies, and user research .
- Willingness to use customer feedback as a core input into product decisions.

Ownership

- Comfortable operating independently and taking ownership beyond a defined task.
- Proactive in identifying problems, defining solutions, and driving initiatives to completion.
- Willing to contribute wherever needed — from UX writing and product specifications to customer discovery and design documentation.

Required Experience

- 4–8 years of professional experience in Product Design / UX / UI Design.
- Strong portfolio demonstrating complex B2B, SaaS, enterprise, or workflow-based products .
- Experience designing products at meaningful scale.




- Strong proficiency in Figma and modern product design workflows.
- Experience working closely with Product Managers and Engineers .
- Demonstrated experience using AI tools in the design process .
- Strong understanding of responsive and web-based product design.

Nice to Have

- Experience with Field Service Management (FSM) or operations software.
- Experience designing B2B SaaS or enterprise platforms .
- Mobile-first or mobile application design experience.
- Experience with voice UX / conversational interfaces .
- Experience owning or contributing significantly to a design system .
- Experience in the trades, logistics, workforce management, or field operations domain.
- Ability to prototype using HTML/CSS/JavaScript or other development technologies .

Why Zuper?

- Work-Life Synergy: A culture designed to support sustainable performance and personal well-being.
- Dynamic Team: Work with talented and collaborative professionals across functions and geographies.
- Flexible Work: Opportunities to work remotely or from our Seattle office, depending on role and location.
- Wellness Benefits: Comprehensive health and wellness benefits.
- Cross-Functional Exposure: Work closely with Product, Engineering, Marketing, Customer Success, and Sales.
- Learning & Development: Opportunities to continuously develop your skills and grow your career.
- Competitive Compensation: A package aligned with your experience, skills, and impact.
- Recognition: A culture that values ownership, creativity, collaboration, and measurable impact.

About Zuper Zuper is a flexible and customizable Field Service Management (FSM) platform built for field and remote workforces. Zuper helps service organizations streamline operations, automate workflows, improve workforce productivity, and deliver exceptional customer experiences through AI-powered automation and industry-leading integrations .

Trusted by organizations including IKEA, Vodafone, Sail Internet , and others, Zuper powers millions of field service jobs annually.

Zuper is backed by Sequoia Capital, HubSpot Ventures, FUSE Ventures, and Prime Venture Partners , and has raised over $21M in funding .

Headquartered in Seattle, USA , with a growing team in Chennai, India , Zuper continues to expand its global presence.

Join Zuper

If you’re excited about solving complex product problems, building intuitive experiences, and shaping the future of AI-powered field service software , we’d love to hear from you.

Join us and become a Zuperhero.

📌 Senior Product Design (Chennai)
🏢 Zuper
📍 Chennai