Role & Responsibilities:

- Handle incoming international customer queries via call, chat, or email with high professionalism.

- Resolve complex customer issues, escalations, and technical/service inquiries in a timely manner.

- Maintain high quality standards, customer satisfaction (CSAT) scores, and First Contact Resolution (FCR).

- Mentor and assist junior agents in handling difficult transactions when needed.

- Follow company workflows, security standards, and operational guidelines consistently.

Preferred candidate profile

- Minimum 2 to 5 years of relevant experience in International Voice / Non-Voice / Customer Support process.

- Excellent verbal and written English communication skills.

- Flexibility to work in 24/7 rotational shifts and rotational week-offs.

- Robust problem-solving, active listening, and multitasking abilities.

- Prior experience as a Senior Process Associate (SPE) or Senior Executive is preferred.

- Work Location: Hyderabad / Pune / Bangalore.

📌 Senior Process Executive - Customer Support (Bengaluru)
🏢 Manning Consulting
📍 Bengaluru