Job Summary The Senior Patient Care Coordinator or Clinic Manager is responsible for overseeing the day-to-day operations of the clinic, ensuring excellent patient experience, efficient coordination between departments, and smooth administrative and operational functioning. This role combines patient service management, team supervision, and clinic administration to maintain high standards of care and operational excellence.

Key Responsibilities

1. Patient Care Coordination and Schedule Preparation (Clinic, Hybrid and Online)

- Prepare and maintain the daily, weekly, and monthly consultation and procedure. Coordinate appointment scheduling in line according to doctor's availability and calendar.
- Segregate patients based on follow-up due dates, treatment stage, and priority.
- Proactively contact patients to confirm suitable appointment dates and times. As per th travel plans for outstation patients, who constitute approximately 60% of the patient base.
- Address patient queries, concerns, and escalations promptly and professionally.
- Ensure smooth execution of the schedule with minimal gaps, cancellations, and delays. Ensure a seamless and positive patient experience from entering in clinic to exit the clinic.

2. Clinic Operations Management

- Oversee daily clinic operations,Supervise all clinic staff, including front desk, patient care coordinators, billing, pharmacy, and support staff.
- Monitor patient communication on WhatsApp groups and ensure timely and accurate responses.




- Ensure patients visiting for therapies have adequate medicine stock and encourage timely refill purchases to support treatment continuity and increase in-house pharmacy sales.
- Coordinate with the pharmacy and courier team to dispatch medicines to patients and track deliveries until completion.
- Verify patient payments before dispatch of medicines or scheduling of procedures.
- Address any complaints or concerns raised by clinic staff on an immediate basis. Investigate the root cause of operational or interpersonal issues and ensure timely resolution. If an issue remains unresolved, escalate it to the Patient Care Manager or appropriate senior authority. Follow up until the issue is fully resolved and formally closed.
- Coordinated with managers and provided the clinic SOPs and ensure adherence by all staff.

4. Payments (Phototherapy, Excimer& Needling)

- Monitor all therapies and procedures prescribed by doctors, including Phototherapy and Excimer Laser packages. Ensure patients adhere to their prescribed treatment schedule and attend sessions regularly. Counsel patients on the importance of completing the full course of treatment.
- Ensure package payments are collected as per the agreed payment schedule.




- Follow up with patients for overdue installments and coordinate with the billing team.
- Maintain a tracker for package utilization, pending sessions, and outstanding payments.

5. Team Management

- Supervise patient clinic staffs, receptionists, billing staff, and support personnel. Review and verify each team member's daily work report and prior-day performance. Monitor team productivity and achievement against targets.
- Prepare duty rosters and manage attendance.
- Set targets for each team member. Review daily performance.
- Evaluate staff performance and provide feedback to patient care manager
- Ensure accurate billing and timely collection of payments. Monitor daily revenue, outstanding payments, and billing discrepancies.

6. Revenue Growth Action Plan

- Monitor appointment bookings and track lead-to-appointment conversion rates. Ensure all enquiries are followed up within defined timelines.
- Ensure all due follow-ups are booked before patients leave the clinic.
- Monitor reminders and rescheduling.
- Recover patients who miss treatment or follow-up.
- Pharmacy revenue.Average medicine sale per patient. Track the record of each patient’s medicines purchase on monthly basis through Marg (software). Tag those patients and Counsel them.

7. Reporting and Analysis

- Total enquiries.
- Appointments booked.
- Recent registrations.
- Consultations completed.
- Procedures sold.
- Therapy sessions booked.
- Medicine sales.
- Follow-ups booked.

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Senior Patient Care Coordinator / Assistant Manager (Bengaluru)
🏢 Dr. Holla's Vitiligo Center
📍 Bengaluru